Lancaster London  

I am writing this on behalf of my parents who staid at the hotel during a family visit to London. The reason to choose this hotel was the proximity to my flat and the proximity to Hyde Park. Location was the reason for the choice and what they liked about their stay.

I am writing on behalf of my parents who staid at the hotel during a family visit. I booked for them specifically a "superior" non- smoking "park view" room. When they arrived, they were given a room - it was the porter who noticed from the number that it was a "smoking room". Back to the counter and I was there. They were then given a room with absolutely zero view of the park, then a room with an oblique view of the park, then a room still with an oblique view, but a bit more of it. At which point they accepted. We were told that there are no "park view" rooms because of the position of the hotel. Only the top priced rooms have that view. The others mostly face an urban landscape. Notwithstanding the (misleading) description. And if that was a "superior" room, the normal rooms must be really tiny.

The reception staff were very helpful and friendly as were the bar and restaurant staff. Our room was beautiful, and had an amazing view.

Proximity to Hyde Park

We were very annoyed when we arrived as we had requested a smoking twin room. We were given a non-smoking double room which was entirely unsatisfactory as two men (father and son) were sharing the room. We were also told that there were no smoking rooms.

very nice hotel and nice workers

small rooms but this is london

The location was great, within walking distance of Paddington station and very close to the central line tube to get to Westfield shopping centre.

Our room smelt of smoke. The buffet restaurant at breakfast was dirty (chairs badly soiled), cheap looking, cramped and not what I would expect for a hotel of this standard. The view was only partially over the park.

Staff is friendly

The way of charging for internet use is obsolete and expensive. 17.5 GBP per 24 hours and 10 GBP per 4 hours ( one go and not actual log-in time) Pricing of room seems too expencive while I stay there with 238 GBP for standard double room per night.

The executive room on the 18th floor was very nice. The staff were helpful

The Thai restaurant was really bad. They tried to get one pound out of me for a newspaper, a cheap move for a 240 pound a night room. Also, no free internet for the room.

Good location, excellent value for money. Rooms large by London standards. Would definitely use this hotel again.

Good hotel. We stayed in superior double which was more than spacious enough for a short break, and very comfortable. Right on the doorstep of Hyde Park, Oxford Street and Theatreland. Staff we met were friendly and helpful. Island Restaurant round the corner (affiliated with the hotel) was very nice.

Being London, nothing is cheap, but here especially you'll want to avoid room service. Very noisy air-con in my room.

All staff very friendly and helpful great room and facilities.

The car parking for guests was incredibly expensive at £35 per day Should possibly look at a weekend charge?

Excellent value for money. Clean and adeqate rooms with good views. Great loaction for everything! Tube 2 mins walk and Boris Bikes just outside the door! All the staff were friendly and helpful. A great place to stay in London.

location

room quite small. heater not working in bathroom. cold on arrival.

Very good location, close to trains, underground, buses, parks, dining, and shoping. Very good service from staff. Everything worked well in the hotel.

Furniture is a dated and worn. Some rooms had uncomfortable beds, but they worked to help us find one that was comfortable.