Lancaster London  

Locatie is zeer goed! Personeel is zeer vriendelijk en behulpzaam.

Ik was daar vanwege een zakelijk evenement. De kwaliteit van de kamers viel mij tegen.

Goede locatie, direct gelegen aan Hyde Park en metrostation onder het hotel. Goede bedden en douche! Ruime kamer. Koffie- en theefaciliteiten. Het Island restaurant bij het hotel serveert lekker en goed eten. Kluisje en andere voorzieningen in de kamer.

Het ontbijt is duur, in een straatje er naast een echt Engels ontbijt voor veel minder verkrijgbaar. Ook de prijzen van de minibar zijn niet mis. Hier en daar wat kleine onderhoudspuntjes in de kamer (bijv vlekken op het behang/in vloerbedekking)

Uitstekende ligging, 1 minuut lopen van de metro. Schone kamer met goede bedden.

Badkamer was zeer klein onmogelijk om normaal naar het toilet te gaan. Kamer met cityview viel erg tegen op de 9e verdieping niks kunnen zien. Helaas kan het raam niet open en is het daardoor erg benauwd en warm op de kamer. Slechte prijs-kwaliteit.

De rust bij de Hyde Park, zeer dicht bij het centrum en de metro en voor Engelse begrippen lekker eten, aardig personeel.

Prima hotel, tegenover Kensington Gardens en Hyde Park en vlak bij Paddington Station.

I am writing this on behalf of my parents who staid at the hotel during a family visit to London. The reason to choose this hotel was the proximity to my flat and the proximity to Hyde Park. Location was the reason for the choice and what they liked about their stay.

I am writing on behalf of my parents who staid at the hotel during a family visit. I booked for them specifically a "superior" non- smoking "park view" room. When they arrived, they were given a room - it was the porter who noticed from the number that it was a "smoking room". Back to the counter and I was there. They were then given a room with absolutely zero view of the park, then a room with an oblique view of the park, then a room still with an oblique view, but a bit more of it. At which point they accepted. We were told that there are no "park view" rooms because of the position of the hotel. Only the top priced rooms have that view. The others mostly face an urban landscape. Notwithstanding the (misleading) description. And if that was a "superior" room, the normal rooms must be really tiny.

The reception staff were very helpful and friendly as were the bar and restaurant staff. Our room was beautiful, and had an amazing view.

Proximity to Hyde Park

We were very annoyed when we arrived as we had requested a smoking twin room. We were given a non-smoking double room which was entirely unsatisfactory as two men (father and son) were sharing the room. We were also told that there were no smoking rooms.

very nice hotel and nice workers

small rooms but this is london

The location was great, within walking distance of Paddington station and very close to the central line tube to get to Westfield shopping centre.

Our room smelt of smoke. The buffet restaurant at breakfast was dirty (chairs badly soiled), cheap looking, cramped and not what I would expect for a hotel of this standard. The view was only partially over the park.

Staff is friendly

The way of charging for internet use is obsolete and expensive. 17.5 GBP per 24 hours and 10 GBP per 4 hours ( one go and not actual log-in time) Pricing of room seems too expencive while I stay there with 238 GBP for standard double room per night.

The executive room on the 18th floor was very nice. The staff were helpful

The Thai restaurant was really bad. They tried to get one pound out of me for a newspaper, a cheap move for a 240 pound a night room. Also, no free internet for the room.