Best Western Royal Clifton Hotel & Spa  

Staff Friendliness

Stupidly overpriced, shower took 5 mins to heat up then scolded you, room outdated, no aircon, windows didnt open properly, furniture damaged and uncomfortable, placed above a wedding, noise until 05.00 with guests in carpark outside our room. Our room was 2star at most. Disappointed that you promote this hotel, will book elsewhere in future. Disgusting experience

A bit disapointed with this hotel, the bar staff through the day just could not be bothered, the bed was uncomfotable having lump and bumps all over it, no entertainment at night. Breakfast was not bad but the meals and snacks from the bar where no better than transport cafe meals. I will not recommend this hotel. The hotel was not cheap and i expected better.

Room was very clean and comfortable, staff excellent, location couldn't be better. would certainly stay again.

No hp sauce

The hotel is right on the seafront and close to all the shops which is one of the reasons we booked it as it was out 1st anniversary. The staff were very friendly and the young man in the spa was very helpful to us when we went to spend some time down there to relax. We were able to park out car at 9.30am and able to book in half an hour earlier than usual - as I disabled, it gave me the opportunity to have a cat nap before we went out again for the afternoon which I was appreciative of. The breakfast the next morning was very nice and there was plenty of it - help yourself which set us up for our journey back home. We only stayed the one night, but we are considering returning for a family members birthday next year as a group if we can get another offer.

The room was very warm (too warm) throughout the day and night even without the heating on - the window was very old and didn't open very far so we didnt get much air in there. On going into the bathroom, the heated towel rail was on full so that may have been part of the reason for the heat filtering into the room. The only downsides we found was the loud, booming base sounds at around 9pm - we were not sure if this was from a local disco, or the wedding reception that was taking place downstairs. It was extremely loud as I am profoundly deaf and I could hear background noise and feel the vibration through the floor. To be fair, it didn't last for long (maybe someone complained?) and once all was quiet we managed to get to sleep. At breakfast, as nice as the breakfast was, the serving tools were extremely hot as they were metal and some of the tongs had no handles - my wife burnt her finger/thumb on them as did not realise this until she picked it up - i had to use a napkin to hold them with to get the food out of the containers. The floor area around the pool etc was very slippy and you had to tentatively walk around the edge as it is also on a slight slope so be careful! The room was somewhat dated but for the night we were there it was perfectly adequate. I would not have been happy to have paid the full price for the room though (we got it on an offer) - it was not worth £130 a night for it.

We were going to the Southport Flower Show and the hotel was 3 minutes walk away. Excellent breakfast.

The first room was lovely but the heating was on - in August! Nothing could be done about it so we changed rooms. The room was nice but not as good as the first one which was disappointment.However, the staff were very helpful.

The gym and swimming pool facilities were excellent.

There was only one bar that was open

Spacious room, well appointed

The room was front facing (towards the sea ) and therefore more expensive, but worth it for the view and the extra size. Location & parking were excellent. A la carte dining was good. Gym facilities good (swimming before breakfast!). Had a relaxing three days! The "twin" room was Double plus single, Marvellous!

I was staying with my son, daughter in law and grandson. I thought I had requested for rooms close together but my son and d-in-law were in a room on the lst floor and my grandson and I on the third floor. Because he became anxious, my grandson ended up staying with his parents. The lift was extremely slow and only allowed for four persons at a time. Because of the amount of people checking in and out check in was delayed.

Convenience, location and parking. Good value at the reduced rates, main areas nice and modernised.

Spa and pool need tidying, rooms and corridors (in the part I was staying) in need of redecoration.

We asked for a frontroom and it exceeded our expectations. The function we were attending was a Rotary Charter Dinner. The food , service and attention to detail was first class. Over the last few years I have been to the Royal Clifton many times and never been disappointed and this was no exception. I would recommend the hotel every time.