Best Western Derwent Manor  

very good value and good facilities

Surroundings and general accommodation

Tardy, dismissive management. Seriously sub-standard services. No water in entire hotel for three hours post arrival. Restaurant closed 15mns before time stated in guest directory, was 'forgotten about' at breakfast therefore I requested to downgrade to 'room only' All such a pity as had stayed there so many times over the years, a serious deterioration in service standards. Will not go back

Very friendly staff very nice hotel

Beautiful scenery Room very comfortable Food very good and enjoyed the swim and sauna overall a relaxing time

I have stayed here before and find it a relaxing place in easy distance of home.

It's a pity the leisure pool is not attached to the main building. The walk across the car park when it is cold and wet is disappointing.

Relaxing. Comfortable and large room. Hotel was clean and looked very attractive.

Had to wait at least 10 minutes to be served at the bar. 1 guy, serving food, making coffee and taking orders. Needed more staff, however, he was very polite. The food (roast beef meal) was obviously microwaved and very disappointing. Breakfast, I had to wait too long to be seated. Only edible thing on the cooked breakfast was the egg! The bacon and sausage were poor quality and had been cooked for a long time. The bread was stale and dry, but when I pointed this out they replaced it with fresh. Not enough staff, or attention to detail.

This Hotel proved to be value for money and fit for purpose, where I found the accomodation clean, tidy, and of excellent condition. The staff were pleasant, thoughtful and curtious in all transactions. The location was very satisfactory with all necessary ammenities to suit me. I will choose this hotel again when in the Consett area.

No complaints or negative findings.

The staff were very friendly. Booking in on arrival was very welcoming and efficient.

staff are very kind and helpful and it is extremely comfortable.

Clean freindly, good breakfast, good value for money

Long wait for bar meal on evening

The general design and appearance was first class. Obviously a fantastic re-build had taken place. It had a very attractive style and was an interesting place to stay.

The Spa being "remote" from the main building. Not very accommodating in cold or bad weather. The first room allocated had a bad smell in the bathroom. We moved and in the second room the Central Heating did not work. The shower was very week and quiet cool.

Great price for our overnight stay in a hotel with pool and fitness area.

Slow service in bar for our evening meal