Best Western Derwent Manor  

Fabulous location, lovely rooms with fantastic views! Staff extremely helpful.

very good value and good facilities

Surroundings and general accommodation

Tardy, dismissive management. Seriously sub-standard services. No water in entire hotel for three hours post arrival. Restaurant closed 15mns before time stated in guest directory, was 'forgotten about' at breakfast therefore I requested to downgrade to 'room only' All such a pity as had stayed there so many times over the years, a serious deterioration in service standards. Will not go back

Very friendly staff very nice hotel

Beautiful scenery Room very comfortable Food very good and enjoyed the swim and sauna overall a relaxing time

I have stayed here before and find it a relaxing place in easy distance of home.

It's a pity the leisure pool is not attached to the main building. The walk across the car park when it is cold and wet is disappointing.

Relaxing. Comfortable and large room. Hotel was clean and looked very attractive.

Had to wait at least 10 minutes to be served at the bar. 1 guy, serving food, making coffee and taking orders. Needed more staff, however, he was very polite. The food (roast beef meal) was obviously microwaved and very disappointing. Breakfast, I had to wait too long to be seated. Only edible thing on the cooked breakfast was the egg! The bacon and sausage were poor quality and had been cooked for a long time. The bread was stale and dry, but when I pointed this out they replaced it with fresh. Not enough staff, or attention to detail.

The location is lovely with all the countryside surrounding the hotel.

The wifi was a nightmare to connect to and the hotel is very dated, needs a refurb and modernising all over especially the bedrooms.

Ideal setting for the wedding we attended there. Warm and friendly hotel and breakfast was lovely.

Shortage of bar staff / glass collectors

Good clean , very good breakfast.rooms, helpful and freindly staff

Nice location and staff willing to help on any matter,pleasant food and drink ,a nice well run hotel

Dissapointed that the liesure facilities did not funtion

Great price for our overnight stay in a hotel with pool and fitness area.

Slow service in bar for our evening meal

Having stayed at this hotel a number of times we have no hesitation in re-booking and it is convenient when visiting family in Consett. The staff are always friendly and helpful and nothing is too much trouble for them. A well run hotel and a welcome change to buffet style breakfast. Fruit, cereal, juice and toast is self-service, but main breakfast chosen off a menu and served to your table. Myself and my mother were staying in a double room as this was cheaper than a twin. On arrival we were offered a free upgrade. Thank you Derwent Manor