Best Western Derwent Manor  

everything about this hotel as wonderful no complaints what so ever

Relaxing. Comfortable and large room. Hotel was clean and looked very attractive.

Had to wait at least 10 minutes to be served at the bar. 1 guy, serving food, making coffee and taking orders. Needed more staff, however, he was very polite. The food (roast beef meal) was obviously microwaved and very disappointing. Breakfast, I had to wait too long to be seated. Only edible thing on the cooked breakfast was the egg! The bacon and sausage were poor quality and had been cooked for a long time. The bread was stale and dry, but when I pointed this out they replaced it with fresh. Not enough staff, or attention to detail.

This Hotel proved to be value for money and fit for purpose, where I found the accomodation clean, tidy, and of excellent condition. The staff were pleasant, thoughtful and curtious in all transactions. The location was very satisfactory with all necessary ammenities to suit me. I will choose this hotel again when in the Consett area.

No complaints or negative findings.

The staff were very friendly. Booking in on arrival was very welcoming and efficient.

staff are very kind and helpful and it is extremely comfortable.

Clean freindly, good breakfast, good value for money

Long wait for bar meal on evening

The general design and appearance was first class. Obviously a fantastic re-build had taken place. It had a very attractive style and was an interesting place to stay.

The Spa being "remote" from the main building. Not very accommodating in cold or bad weather. The first room allocated had a bad smell in the bathroom. We moved and in the second room the Central Heating did not work. The shower was very week and quiet cool.

The service in the restaurant bar was poor, very slow and not that busy. My rare steak was well done, but I was tired and had waited quite sometime so on this occasion didn't complain

Really friendly staff. Very clean rooms and very good breakfast

The room we had was a suite which we paid more for, however it didnt have a window you could look out of. It was a large box room, it have to ceiling windows which you needed a pole to open . the landing light was on a timer which was very loud.the landing light also lit our bedroom up . there was a wedding on the night we stayed so guess came to bed about 3am . they put the landing light on and with the light and timer waking us up .we could here everything they were say even when they were in their own room.

Good location just of the A68 to Scotland, scenery is very good, food is good. Staff friendly Rooms are very large but now in need of refurbishment, road leading to hotel needs to be repaired

Road of A68 to hotel is becoming dangerous with big pot holes. Rooms are nice and large but in need of refurbishment, new TVs need to be installed with Sky

My husband and I stayed at the Derwent Manor as we had a Birthday party to attend in Consett, the hotel was clean, the room was well equipped and the staff were helpful (even when we went downstairs to book a taxi in 80's fancy dress) will definately go back to same hotel