Royal Garden Hotel    

Very comfortable, clean well appointed hotel. Good value for money, will stay again

Nothing.

A quality Hotel should offer either free W-Fi or inexpensive Wi-Fi in the guests rooms.

lovely hotel and friendly staff

Like the hotel llocation , room design and room view

wifi internet cinnection should be free at all times and easier to use

&Quot;Roomy and spacious rooms", friendly and helpful staff, excellent facilities, close proximity to all major city facilities. Perhaps the biggest discovery - excellent Italian and French restaurants across the street!

Having to pay gbp20 for a 24hr WiFi period - in most if not all 5 star hotels I stayed when travelled around the world, this is a complimentary service at these 5 star hotels. The Royal Garden hotel can do better than at present on this matter!

Excellent hotel in perfect location. All you would expect from a five star hotel.

It was family hotel,safe,clean,good loucation and modern.

To be honest the breakfast needs improvment.

Everything about our stay was perfect. The staff were extremely welcoming and helpful. The rooms were exceptionally well appointed, clean and comfortable. The location was great. We would highly recommend this hotel.

There is nothing about this hotel that we did not like.

Great room, excellent up todate bathroom and facilities, good location

Slow check in and then allocated 2 twin rooms despite booked superior king .. Rectified quickly . Would have been nice to have rooms nearer to each other !

So lovely and clean, staff very friendly and helpful and....human!

the fact that we had to leave!

Room service

nothing

clean, luxurious, quite, and friendly staff

Nice hotel. I was meet Michael Owen there. Really good day.

Location and friendliness of staff. Quality of food and ability to accommodate special dietary requirements

Комната маленькая, но исключительно продуманная и удобная. Очень чисто. Очень тепло! Кондиционер хорошо греет и не шумный. Большое окно, выходит в Кенсингтонский сад(но это повезло: половина комнат выходит на шумную улицу). В комнате есть чайник, по запросу - гладильная доска и утюг. И радио! Никогда не встречала такое в отелях, очень было приятно, поскольку была одна. Недалеко метро, прямо у подъезда - остановка автобуса. Хороший район. Рядом отличный продуктовый магазин. Хотя персонал без сантиментов и привычного радушия, возникающие мелкие проблемы решились быстро и по существу.

Ужасный фитнесс-центр. В жизни не видела такого грязного и старого. Причем чтобы в него попасть, надо пройти через улицу, хоть и соседний подъезд, но зимой надо одеваться,особенно после тренировки. Работает только 21.00. Я специально выбирала отель с фитнесс-клубом, но ни разу не смогла использовать. Далеко до музеев и театров(зато прямо на границе Кенсингтонского сада). Несмотря на 9 ночей проживания, не дали wi-fi в подарок. Мелочь, а не приятно.

I like every thing ... one of the best hotel الفندق ممتاز جدا

Nothing

Quality of service and food.

Luxury/staff friendliness

As mentioned to reception,we heard our next door neighbours room 852? they were not noisy but sound proofing did not work-perhaps they heard us but it did delay us getting to sleep at 11.30

rooms and breakfast

no free wifi spa facility is tired and not accessible through the hotel

Location was amazing. Tube and buses nearby. Kensington Palace next door with beautiful park area.

We booked a queen size room and it was very small for two people.

Attitude of staff, facilities in room

Getting into the car park with a large vehicle

The staff were very polite and respectful from the secuirity guy to the housekeepers

Breakfast menu

Beautiful room and views. Excellent restaurent. Attentive staff.

Location Room size Value for money Honest security

Front desk staff allocated smoking room though she saw I have 2 kids!! 2 hours to change to non-smoking room then waiting 20min to send bellboy !! Then I had to go myself to pickup keys and take my luggages also by myself !!

Service was excellent. Room service excellent. Food hot and excellent quality. Room was wonderful clean and beautifully laid put. Will certainly recommend and would use again

Knew we could get into our room at 2.00pm but although we didnt get there till 3.00 our room was not ready. We were offered refreshments while we waited which was nice we just wanted to get into our room. We did at 3.45pm