Royal Garden Hotel  

Hotel has benefitted from a major update to the rooms which are clean and fresh. Service is good but old problems still persist.

I have stayed at the Royal Garden many times. It is disappointing that despite its refit some problems remain such as the intense cold that comes through the windows overlooking the park. The noise of the lift being transferred through the air conditioning in rooms close to the lift lobby. The hotel has not moved with the times and still insists on charging for Internet access. The £20 per device per day fee is enough to ensure I will look for other hotels in the area for future trips. If the hotel can supply premium rate tv for free why on earth charge for WiFi. Guests paying £300 per night do not appreciate being told to go to McDonalds if they are unhappy at paying the hotel access charge.

great view,great location,great staff,very nice stay

rooms basic bathrooms the same,not a 5 star standard room but hotel probarly is.

Location was excellent being very close to Harrods and with nice views of Kensington Gardens. Good food, clean and confortable rooms and friendly staff with the advantage of almost guarenteed parking although ncp carparks have just taken this over and it now cost £35 for 24 hrs.

Excellent customer service and attention to detail. I have stayed in many London hotels and will definately go back to this one without a doubt. Highly recommend, fabulous location. Thanks to the the staff.

It was very central for our daughter's wedding in Knightsbridge. Also, many of our family stayed at the Royal Garden hotel so we were all together.

A special birthday weekend was made purfect.A Lovely hotel.I Loved the very modern decor and amazing bathroom.

No iron in the room.

My 3rd stay and it's the best for the area................pricing is a concern and it varies big time. Sure same as everyone else.

the staffs were so kind and friendly.

Staff very helpful and polite - good sized room

Hotel let itself down by not having complimentary bottled water and biscuits (with the tea and coffee) in the room

Good service, good location, and nice food

High price for the Internet

All the staff were very friendly, efficient and helpful. The first room we were placed in was a little dated and disappointing, compared to what we had expected. When I discussed this with a female member of staff (I think her name was Helen) she did everything possible to deal with our concern. Eventually she organised a change of room and we were relocated to room 312 which was very impressive and much more modern. This action made a big impression on me and my wife and made our stay a memorable one, as we were also celebrating new year's eve in London for the first time. The security staff were also brilliant as I left my suit behind in the wardrobe on departure. They organised postage back to my home address.

Did not like the fact that car parking was chargeable and cost £30 for 24 hours parking. We were fortunate however that the car park companies were in the process of changing ownership and we did not have to pay on departure.

A perfect weekend stay for my wedding with all my family!