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Newest reviews for Royal Garden Hotel

  • Gillian
      United Kingdom
    August 29, 2014

    Close to the Albert Hall where we were attending a concert at the Proms. Enjoyed tourist sights nearby and ease of tube station just along from the hotel. Great shops too. Many thanks for your excellent service.

    10

  • Thiago
      Brazil
    August 10, 2014

    I've already stayed at this hotel before. The location is good, Kensington High Street is very central and full of shops. The hotel is more like an american styled hotel than one of those european ambients.

    The staff at this hotel is very, but very poorly trained. Besides that, you don't find too many british born staff members that understand that a guest is there to be served. They have an attitude and this is not acceptable. In my case, there was no sweat, I know how to draw limits to people. However, I saw many clients getting a not so great treatment.

    6.3

  • Uche
      Nigeria
    August 6, 2014

    location

    paying for internet

    10

  • Colin
      United Kingdom
    August 5, 2014

    The service was excellent as were the thoughtful touches to celebrate our birthdays.We enjoyed the lovely afternoon tea and opted for the tea ceremony which was interesting and beautifully done.The upgrade to a garden room was much appreciated.

    The air vent in the room was noisy at night which was difficult for a light sleeper.Pehaps a room lower down would be less noisy.

    9.6

  • John
      United Kingdom
    August 5, 2014

    We had a lovely room - more spacious than most in London. Afternoon tea was wonderful

    10

  • Julia
      United Kingdom
    August 1, 2014

    Suite layout and very comfortable bed Complimentary chocolates Room service was virtually instant ! Fresh milk is provided with compliments Conceirge service and reception staff were excellent

    Small amount of tea bags on tray however ordered room service most of the time.

    9.6

  • Akhtar
      United Kingdom
    July 31, 2014

    Great location and very helpful staff. Breakfast was excellent.

    No free wifi

    10

  • Anthony
      Australia
    July 30, 2014

    Quality of facilities, staff and location

    Very expensive WiFi charges - out of step with a good hotel

    9.6

  • Derek
      United Kingdom
    July 29, 2014

    Really liked the way the staff, all staff, treated you as a person and not just a number!

    Outside noise penetration even on the 7th floor, but it is central London.

    7.9

  • Joanne
      United Kingdom
    July 29, 2014

    The room and cleanliness

    8.8

  • Anonymous
      Saudi Arabia
    July 28, 2014

    The hotel is great, the only draw back is the fact that wifi does not come free with the room. Most hotels now a days give free wifi

    10

  • An
      Vietnam
    July 25, 2014

    - The hotel is close to the hop-on hop off bus station which is convenient to tourists like us. - Kensington park gives a beautiful view. - The concierges are nice and helpful to us as they know London best and give us very good advices. we even can buy a ticket to some tourist attractions with their help. - Despite the fact that I've complained few times about the electronic key to my room, the help desk is patient and kind. - The restaurants are good, especially I like to have breakfast at the hotel and the Chinese restaurant nice with great scenery.

    The electronic key didn't work well. I stayed at the hotel for 5 nights and I have been locked out of my room for 4 times at night when I got back from my tour around London.

    8.3

  • Hervé
      United Kingdom
    July 22, 2014

    Quiet on the garden , good quality for the breakfast and very good service at restaurant

    Size of the room and bed

    6.7

  • Anonymous
      United Kingdom
    July 22, 2014

    - The staff

    - The wifi access in the room is not free (!)... unlike in many other hotels. It is particulary disapointing when you concider the price you have to pay for a night in this hotel! - The lack of personality of the room: very functional, almost no decoration (e.g. flowers, ...) - The location next to ambassies (the Palestinian / Israelian demonstrations took place just in front of the hotel and we were recommanded not to come back t the hotel between 1 P.M. and 7 P.M.).

    7.1

  • Nahid
      Bahrain
    July 22, 2014

    Noise, No Free wireless, very small rooms , old ...

    4.6

  • Anthony
      United Kingdom
    July 20, 2014

    All the facilities were first class, the location is great,the room was wonderful.Staff very friendly & helpful.

    10

  • Nashi
      Kuwait
    July 19, 2014

    I like the hotel location, and the cleaning stuff. But they didn't put more facilities in the room, like water isn't enough. thanks

    9.6

  • David
      United Kingdom
    July 19, 2014

    Lovely facilities and fabulous view from Royal Suite. Was fortunate enough to get an upgrade.

    No downside really.

    10

  • Ales
      Czech Republic
    July 17, 2014

    The best hotel in London we have ever had. Not so cheap, but everything was working, smiling people around us. Sweat dream in London comparing we had before. Underground 200 m away. Nice

    9.2

  • Juliet
      Trinidad and Tobago
    July 13, 2014

    used to be a favourite hotel for my husband and I when our children were at university.I spent 2 nights with my grandson after a 15 year absence and it fulfilled all my expectations he also found it was a great place to stay laundry,food nightclub and general ambience

    8.8

  • Isabel
      Canada
    July 13, 2014

    Great hotel in a perfect location for sightseeing. Steps to Kensington and Hyde Park, a short walk to the tube station and a bus route right outside the door. Comfortable beds, large rooms and bathrooms. Particularly liked the shower.

    Nothing

    10

  • Jeni
      United Kingdom
    July 9, 2014

    My husband & I stayed here whilst attending a concert in nearby Hyde park. We were celebrating my husbands 30th Birthday so i decided to book a room here as atreat. We were not dissapointed. the hotel is easy to get to from the tube (a 5/10 minute walk) & is very impressive. The staff were friendly, helpful & polite & even organised a 'priority clean' of our room as we had arrived much earlier than we expected. We had brunch in nearby Aubaine (which was excellent) before heading back to the hotel & relaxing for a few hours before we headed out. The room itself was great - we were on the 9th floor & had stunning views over Kensington Gardens &the London Skyline. I would reccomend this hotel to anyones looking for a slice of luxury in the big smoke - our only regret was we didn't spend more time in the hotel!

    Nothing!

    10

  • Anonymous
      United Kingdom
    July 6, 2014

    The park view from the rooms, it's why we always come back to the hotel. The side cabinets look a little outdated and in 1 room needs replacing as is damaged with use and for the cost of the room was surprising.

    The room wasn't ready until 3pm and we had to wait in reception; for a 1 night stay this was disappointing.

    7.1

  • Hansjörg
      Switzerland
    July 3, 2014

    The location, the Chinese Restaurant and the friendliness of all the staff members.

    8.8

  • Amir
      United States of America
    July 3, 2014

    Location .

    9.6

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