The Royal Horseguards  

Toller Service, freundliches und hilfsbereites Personal, einfach empfehlenswert! Die Lage zentral und nur wenige Gehminuten von der U-Bahnstation entfernt

Die Lage war phantastisch, die Stadt konnte wirklich fusslaeufig erkundet werden, man ist mittendrin im Geschehen und trotzdem eine gute, ruhige Lage.

waren etwas enttaeuscht, dass das Restaurant ausgebucht war, war aber unser Fehler, bei dem naechsten Aufenthalt werden wir fruehzeitig reservieren.

In beim Portier abgegebenen Tüten fehlten Gegenstände als diese auf das Zimmer geliefert wurden.

Lage zu Einkaufsmoeglichkeiten und Verkehrsanbindung sind hervorragend.

Zimmer Nr 206, benutzt für sechs Tage • Kofferverstaumöglichkeiten mangelhaft bei Doppelzimmer, nur ein Koffer konnte gelagert werden, der andere nur auf dem Tisch • Leuchten, mit Ausnahme der Nachttischlampen, lassen sich nur gemeinsam dimmen oder ausschalten. Eine Leuchte über dem Bett blendet. • Fluchtweg aus dem Fenster für den Notfall ist versperrt; Werkzeug zum Fensterscheiben-Einschlagen fehlt. • Tür für Fluchtweg im Gang vor dem Zimmer öffnet zur falschen Seite. Eine im Notfall gefallene Person kann die Tür blockieren. Badezimmer • Zu wenig Platz zur Ablage von eigenen Toilettenutensilien. • Verschiedene Armaturen zur Benutzung der Duschköpfe ohne Anleitung, welche Armatur für welche Funktion diesen soll. Das Ausprobieren des an der Decke angebrachten Duschkopfes führte zu einer unfreiwilligen Dusche, da das halbe Bad besprüht wurde. • Die Spülung der Toilette ist vom (geöffneten) Toilettendeckel verdeckt, ein Abziehen während der Toilettenbenutzung ist unmöglich. • Unzureichende Möglichkeit, sich während des Duschvorganges festzuhalten – notwendig für ältere Menschen. Vorhandener Griff unmöglich für kleinere Menschen zu erreichen. Frühstücksraum • Sessel sehr durchgesessen und zu niedrig für kleinere Personen (oder Tische zu hoch). • Tische haben so ausladende Füße, die es ungemein schwierig machen, die eigenen Füße unterzubringen, besonders, wenn man eine künstliche Hüfte hat. • Musikberieselung am Morgen offerierte so traurige Musik, dass man unwillkürlich an Friedhofsmusik denken musste. Besser wäre keine Musik gewesen. Bitten um Abhilfe wurden nicht berücksichtigt. Andere Mängel Nach Meldung an die Rezeption wurden die folgenden Mängel beseitigt: • Bademantel für eine Person fehlte im Doppelzimmer • Das Licht der Stehlampe funktionierte nicht. • Tür zum Badezimmer machte beim Öffnen und Schließen ein klackerndes Geräusch, das bei Benutzung in der Nacht durch einen Partner den schlafenden Partner aufweckte.

Luxury hotel centrally located, nice old Building close to Southbank

Lovely decor though not always comfortable. Good location. Nice room with all the amenities

Small English speaking staff. Seemed inconvenienced sometimes to "help". Not warm environment/staff. "Know your audience" And make dining reccomendations accordingly etc. Lack of cozy comfortable area for light food choices and drink.

Excellent staff and facilities in a great location near to most of the major London landmarks. Hotel is always spotlessly clean and the service is always second to none. Our 3rd stay an d will definitely be back!!

Extremely happy with the whole trip. Particularly impressed with the staff - helpful, friendly, efficient and courteous.

Can't think of anything I was unhappy with.

When I arrived at hotel, my credit card, was charged with the cost of the room accepted plus two hundred pounds for possible charges. But I didn't spend this amount (200.00). In this moment I am waitting, still, to back the money. Thanks a lot for helping me.

The location was first class and the food was excellent. The facilities were very good, the room spotless and comfortable and the hotel was lovely.

The food and drink service was incredibly slow, and our group was served different courses at different times. It was the same over two meals. With the exception of the Concierge staff, most of the staff were foreign and it made making yourself understood difficult and led to several mistakes in food and drink orders. The staff were charming, but having English as a second language proved problematic with both reception and restaurant staff.

Location and comfort

Nothing

We recieved an upgrade as we had stayed before. This was an unexpected but delightful touch.

The house-keeping didn't stock up the tea and coffee stock. A very small matter but meant we had to go and collect some when we came back from our evening out.

The staff were fantastic.Could not have been friendlier or more helpful. Location is of course great. We were lucky and had a great room with view. Ticked all boxes for us, could not have enjoyed being there more than we did

Only tiny quibble, bar prices were a bit steep. Although we didn't need to use it, the room service menu was also pricey.

Porters very good

Sound proofing poor,woken at 6am by next room talking

The restaurant and the restaurant staff.

After a tiring journey from Lincolnshire and arriving at 2-30pm we were told our room would be ready in 30minutes. In fact we were kept waiting 1hr.45minutes which made it 4-14pm.This delay cost us our afternoon. We were not best pleased and no-one seemed to care.

Location near all we wanted to do

Expensive

The room was beautiful we were upgraded with views overlooking the Thames and London Eye. Huge double bed

The Buffet breakfast not great although we were given vouchers at £15 each. Normal price was £30 each which is too much for a breakfast.

All staff were helpful and cordial; room was comfortable and roomy, with view of the Thames; everyone seemed determined to make us feel welcome.

very intricate methodology needed to make lights and shower function. Could use some simplifying.

The entire experience from early check-in without issue through our luggage being picked up and stored for the day was delightful. Breakfast in the dining room was a buffet but foods were fresh and the proper temperature. Hot toast as well as tea and coffee were brought by waitstaff. The small bar was a great place to relax and drinks were well mixed.

My only complaint was not being able to stay in London for a few more days.

The teapot and caffetiere in the room

Location was ideal for sightseeing. Rooms were well appointed. We had a pleasant view of the Thames. Staff were attentive.

The room w/its view was beautiful. It was large and comfortable and it was attended to by Housekeeping promptly. All the staff was so friendly and efficient.

Great Location by the Thames Small, luxury property Updated Great Staff Beautiful, in the heart of the tourist sites

The staff was excellent and willing to help with any need. The man who brought our bags up showed us all the room features and the room service was superb. I would definitely stay here again as long as I don't have to deal with the gentleman who checked me out of the hotel at our departure.

The gentleman who checked me out at the front desk decided that it was more important for him to be right and argue with me regarding my card not being signed rather than trying to find a solution. Also, the heat in my room did not work but I did not bring it to anyone's attention so I cannot fault the hotel. Beside the man at the front desk, the entire hotel staff was excellent.

Location, comfort, value for money.