The Royal Horseguards

mooie inrichting van het hotel, goede service, uitstekende ligging

Ruime kamer. Net gerenoveerd. Goede service. Locatie tegenover London Eye aan de Thames is perfect. Vlakbij theaters, Big Ben en andere bekende bezienswaardigheden.

We hadden geen uitzicht. Ramen aan de kant van een kleine binnenplaats.

prima locatie, standaard kamer goed uitgerust behulpzaan personeel

onthaal bij receptie kon vriendelijker bij check out rekening gekregen zonder eerst de detail te overlopen.

De sfeer en service gerichtheid van het personeel. Heel warm en correct.

Voor een zojuist gerenoveerde kamer verbaasde ik mij over het volgende: Kop van stortdouche was slecht te bedienen en lekte enorm. De ramen waren nog erg vuil. "Naast" onze kamer stond het gebouw nog volop in de steigers. Wij hadden een kamer met rivierzicht. Echter, er staat een grote plataan voor het raam die in de zomer vol blad zit en het uitzicht zeker belemmert.(kamer 412) Overprijst ontbijt

de service welke verleend werdt ( koffers in bewaring ),dat was al een dag voor ik zou inchecken.

The room was really beautiful

They charged us twice for breakfast. I booked this hotel months in advance for my partners bday. specific request was room overlooking the river but they did not honour this. I was extremely disappointed

Staff, Location

Shower is pretty hard to operate, but you'll get the hang of it (after an wet floor)

床很舒服，我的房间虽然是里圈的（有对着天井的两面大窗），看不见泰晤士河，但很宽敞。我们住了三天都睡得很好，非常安静。

Was struck by how helpful and friendly the staff were which is not always the case in London hotels

Evening meal in the restaurant was disappointing for the price. Not good value for money.

The staff were very helpful and our room was very comfortabe and did not want for anything :-)

The staff were always polite and helpful, the rooms had high quality fittings, drinks were reasonably priced given it was a quality London hotel.

Although they were expecting me and had reserved 2 rooms, they were not aware that it included breakfast and had no means to check, but they gave me an internet access card so I could access my booking on the web site and print off the confirmation. Easily resolved but should have been avoided

The anticipation of guests' needs and furthermore their wants...The rooms had features not known to be available by most travellers, making this an enjoyable and memorable place. As I place great emphasis on comfort features, I was very impressed with the heated floors and lighting options. Also, the staff were always on hand and happily assisted in every way.

The price and the minibar. The minibar should be stocked upon request (or somehow regulated).

tv in bathroom, free upgrade to kingsize, the price in comparison to others in the area

they forgot my room service breakfast but when it did arrive it was free - so bad but very well remedied