The Royal Horseguards  

Luxo, serviços, localização

Funcionários extremamente atenciosos, uma localização privilegiada.

Nossa reserva era para um quarto com vista e a recepcionista nos colocou num quarto sem vista e super pequeno. Ao reclamar, nos colocaram num quarto maior, explicando-nos que não poderíamos ter vista, porque aquele era o único maior disponível (detalhe: já não tínhamos vista, mesmo no pequeno). Mas, o hotel é muito bom!

Perfeito! Excelente hotel! Super confortável! Café da manhã caro (£29 por pessoa), por isso tome café na redondeza por apenas £11 para o casal.

Tudo perfeito

Localização - 400m da Traflagar square Os detalhes nos cuidados com o quarto simpatia dos funcionários Ótimo café da manhã

Preços do bar e restaurante

localização

muito caro, quarto com cama extremamente pequena para um casal.

Otimo hotel, excelente localizaçao e atendimento impecavel. No passeio de barco pelo Tamisa, é citado pelo guia como ponto turistico, pois o predio é maravilhoso.

Para quem não fala inglês, um unico senão: nenhum funcionário fala ou entende portugues.

Localização e limpeza.

Eu e minha esposa fomos colocados em um quarto single, com uma cama de viúvo. Tivemos que solicitar a troca, porém passamos a primeira noite apertados.

A localização é excelente!!! E a vista da London Eye é maravilhosa!!!! O banheiro é muito confortável com aquecimento no piso e toalheiro...muito útil na primavera londrina. Os funcionários são muito atenciosos, e ainda guardaram minhas malas por alguns dias enquanto viajava. Simplesmente fantástico!!! Adorei e a reserva feita pelo booking foi uma pechincha!!! O hotel é realmente maravilhoso

Não se compreende que num hotel com este nivel o wi-fi nos quartos esteja permanentemente a falhar e que se tenha que chamar um funcionário para vir ao quarto resolver.

Lovely decor though not always comfortable. Good location. Nice room with all the amenities

Small English speaking staff. Seemed inconvenienced sometimes to "help". Not warm environment/staff. "Know your audience" And make dining reccomendations accordingly etc. Lack of cozy comfortable area for light food choices and drink.

Excellent staff and facilities in a great location near to most of the major London landmarks. Hotel is always spotlessly clean and the service is always second to none. Our 3rd stay an d will definitely be back!!

Extremely happy with the whole trip. Particularly impressed with the staff - helpful, friendly, efficient and courteous.

Can't think of anything I was unhappy with.

When I arrived at hotel, my credit card, was charged with the cost of the room accepted plus two hundred pounds for possible charges. But I didn't spend this amount (200.00). In this moment I am waitting, still, to back the money. Thanks a lot for helping me.

The location was first class and the food was excellent. The facilities were very good, the room spotless and comfortable and the hotel was lovely.

The food and drink service was incredibly slow, and our group was served different courses at different times. It was the same over two meals. With the exception of the Concierge staff, most of the staff were foreign and it made making yourself understood difficult and led to several mistakes in food and drink orders. The staff were charming, but having English as a second language proved problematic with both reception and restaurant staff.

Location and comfort

Nothing

We recieved an upgrade as we had stayed before. This was an unexpected but delightful touch.

The house-keeping didn't stock up the tea and coffee stock. A very small matter but meant we had to go and collect some when we came back from our evening out.

The staff were fantastic.Could not have been friendlier or more helpful. Location is of course great. We were lucky and had a great room with view. Ticked all boxes for us, could not have enjoyed being there more than we did

Only tiny quibble, bar prices were a bit steep. Although we didn't need to use it, the room service menu was also pricey.

Porters very good

Sound proofing poor,woken at 6am by next room talking

The restaurant and the restaurant staff.

After a tiring journey from Lincolnshire and arriving at 2-30pm we were told our room would be ready in 30minutes. In fact we were kept waiting 1hr.45minutes which made it 4-14pm.This delay cost us our afternoon. We were not best pleased and no-one seemed to care.

Location near all we wanted to do

Expensive

The room was beautiful we were upgraded with views overlooking the Thames and London Eye. Huge double bed

The Buffet breakfast not great although we were given vouchers at £15 each. Normal price was £30 each which is too much for a breakfast.

All staff were helpful and cordial; room was comfortable and roomy, with view of the Thames; everyone seemed determined to make us feel welcome.

very intricate methodology needed to make lights and shower function. Could use some simplifying.

The entire experience from early check-in without issue through our luggage being picked up and stored for the day was delightful. Breakfast in the dining room was a buffet but foods were fresh and the proper temperature. Hot toast as well as tea and coffee were brought by waitstaff. The small bar was a great place to relax and drinks were well mixed.

My only complaint was not being able to stay in London for a few more days.

The teapot and caffetiere in the room

Location was ideal for sightseeing. Rooms were well appointed. We had a pleasant view of the Thames. Staff were attentive.