Royal Hotel  

1St class comfortable and well presented accomodation, genuinely curteous an helpful staff, great location in the town.

Location to town centre. wifi throughout. good food.

Friendly welcome, attentive, felt they were grateful I had chosen to stay there

A bit noisy (cars on the street outside)

The Helpfull staff and the quality room.

Location and friendliness of staff

Pricey

The staff could not have been more helpful. The location opposite the castle was good and central to the town.

We were only there overnight to get the ferry next morning. The bed was the most comfortable I had had during a week of travelling about - bliss!

The attentiveness, support, cheerful and helpful service offered by the staff and the excellence of the food, albeit lack of local kippers!

Standard of cuisine very good

Constant humming of machinery outside window of Room No.10. A good night's sleep was impossible.

It was very central.and food good but pricey.

It was very expensive for what you get, have stayed in much better for half the price and even less in country wide hotel chains. The room I had was next to a duct system that was so noisy I had to turn the TV way up to hear it, the fan with-in the duct did not go off until late in the evening about 10.00pm approximately, my room was not cleaned on second night and tea tray not filled, at price I was paying would say this was scandalous, also very poor parking only enough for about 6/7 cars and some of these spaces taken up by staff.

The room was clean and quite well maintained. The food in the BoatShed Restaurant was excellent on both evenings, the breakfast was very good and plentiful. I will be returning to this Hotel in the near future and would recommend to others.

I would have liked a lower cost room rate, I felt it was a little pricey compared to others.

Right on the harbour front so very convenient. The HS1 Cafe Bar was great for food and drink during the day. Car Park at rear to hotel was handy.

The bedroom was quite cold - if it hadn't been for a back up plug in radiator it would have been worse. No heat of any kind in the bathroom so showers need to be taken very quickly!

Always a friendly welcome and very comfortable bed which is a must for a hotel when away on business. The breakfast here is great - must be with Stornoway black pudding!

Only thing was radiator heat gets bit lost at window but noticed a portable heater in room which did the job.