Royal Hotel  

A suitable location for an overnight stay before taking next day ferry. An economically comfortable, warm hotel - no luxury, yet staff polite and helpful

I have stayed there before, I like Caithness, and Thurso is centrally located. I like going back to the same hotel, it's very good

There is nothing that I don't like about the Royal Hotel, the bedrooms will need renovating as does the service lift.

Central location

As a result of parking restrictions vehicles cannot stop outside the front of the hotel. Therefore luggage etc has to brought in from the rear of the building and carried upstairs.

Went to the bar next door and didn't realise at first that it was part of the hotel. We ordered dinner - I thought the menu was very poor. I got pasta with chicken which was horrible. A plate of tasteless pasta swimming in a watery cream sauce! My mother got Cumberland sausage. I thought there would have been more traditional foods especially for visitors to Scotland. If that's the best we can offer visitors to Scotland then they must get a very poor impression of us.

Was reasonably priced,in a central location and very friendly.

The room was freezing and the bin in the tilet had not been emptied.

This was a convenient hotel for a first time visitor to the area with a welcoming and friendly staff. The food was very good and most suitable for my needs. The hotel was warm and friendly. Should I be visiting the area in the future I would not hesitate to arrange to stay at the same hotel again.

Room was clean

Wanted £5.00 Wi-FI connection for 1hour Remote control did not work for television Curtains were not tied back at each end The shaving light was not working above the sink

Lovely comfortable hotel. Wonderful helpful staff!! Would definately return !!!

Place and architectonical style (typical Scotish)

Some parts of the hotel were painted during my stay. The heating spiral in the kettle in the room was strongly corroded.

Action taken by manager to address issue with food served for dinner

Shoddy unkempt place, lack of attention to detail in rooms / dining room, staff spent most serving times chatting with friends etc

Central, Good Value for what I paid.

Bedroom needed redecorating, Breakfast basic.

Decor may have been a little shabby, but the staff more than made up for it with their friendly, welcoming manner. They really could not have been more helpful. A few problems in my room on arrival were addressed and sorted within the hour. Breakfast was fine and bar meals were reasonably priced and very nice. Location right on the main street was perfect and parking in the evening was no problem. Rooms were warm and beds comfortable. Overall I don't know what more anyone could want from a hotel, particularly at the price offered. I will certainly stay there again next time I am in Thurso.