The Royal Terrace Hotel  

The outside

Very disappointed . First room really small and dirty, no apologies from reception but gave us a slightly bigger room which was tired and in need of updating.Later found cobwebs on walls .wall Ironing board no use unless you are at least 7ft. There were no towels in swimming pool area and and drains were not cleaned in steam room / hot tub area our entire visit. 5 mins in taxi to station not 500 metre walk, quite misleading.when asked if we had enjoyed our stay receptionist not at all interested in our answer. Definitley not up to the standards of a 4 star hotel. We have stayed in some lovely hotels in Edinburgh but unfortunately this wasn't one of them.

Staff where very nice and friendly bed was good and the shower excellant also was the steam room and pool

They have a problem with the fire alarms in the morning . morning one at 6.35am we were all out side then again the next day at 7.55am which is not good when we have gone away to rest and have late mornings .would think twice about staying again . yes if alarms have been shorted out

Most pleasant and helpful staff ever experienced in all the hotels we've stayed in. Excellent location and facilities.

The location was excellent for the Playhouse & was within walking distance for Waverley train station.

The booking in process was a drawn out affair as they only accept credit cards for securing your booking and for any extras you may incur while staying,, I don't use credit cards so had to pay for room up front. The room was tiny with only 2ft space from bottom of bed to wall, Compact shower-room. I booked this hotel a year in advance and paid a lower rate. Had I paid the higher rate I would have been very disappointed.

Proximity to main shopping area/sights.

Expected a little more luxury in room. Access to gardens was not readily given.

Location and comfort ,nice resident bar also

The buffet breakfast, complete, large choice.

It's the first time in my life I happen upon a window that can't be opened in a hotel room, and particularly in hotels of this category. The double glazing could be opened, but the ancient window frame was stuck. I can fairly believe that fresh air hasn't penetrated that room since renovation. Air conditioning cannot replace fresh air. If you book this hotel, verify that the window is operable... Also, the hotel, contrary to what was announced in the summary, is not 500 metres away from Waverley Station. And one last detail: a plate containing the remains of lemon slices was never removed from my room...

We were upgraded to the mcallan which was a wonderful surprise. We found the room spacious and comfortable. The staff were efficient and friendly. It is a very convenient location from which to explore the city of Edinburgh

Staff were very helpful and friendly. Pool was great but could use some refurb as somethings were broken. Bedroom was lovely and even though so close to the city centre it was very quiet. We would use it again.

The hotel was in a great location. We stayed there over New Year’s Eve weekend and it was in a prime position to access the city, as well as being right next to Calton Hill which we went up to watch the fireworks with a spectacularly lit-up Castle backdrop. On a cobbled street which did have a Royal feel and lovely view from our front window.

I think the price was a bit hiked up, but it was the best deal we could find for nye. Also, parking is an issue – if you are staying during the week be aware that you might struggle to find somewhere to park.

Very very overpriced but did stay on new years eve.

Staff made you very welcome. Location of Hotel is excellent for the Pavillion Theatre and shops.

I went with my partner to have a nice relaxing break. Unfortunatly on our arrival we were told the pool and the sauna could not be used. I was told on our departure that the pool was out of order for about 3 hours, unfortunatly no one could be bothered to tell us or at least put a notice up! I felt the staff were very inexperience even had to stand outside in the dark to have a cigerette as no one knew where the light switch was. Also had to pay £114 on arrival (havent a clue what that was for) and then pay the £89 for my room still waiting for my £114 to be paid back in to my bank account. Also note no parking and it costs £21.60 at the ncp car park about 500 yards from the hotel.