Rubens At The Palace  

The location was perfect. The room was good. The bathroom was great including both a tub and shower. The Concierge staff was outstanding. The towels were large and soft. The bed and linens were way above average. Very close to the principal London tourist locations as well as Victoria Rail and Underground stations. Our stay was for 8 nights and we would recommend the Rubens to other travelers looking for high quality accommodations in a great location.

The ambient, the professionalism (as also the kindeness) of the employees

Excellent staff and service. Outstanding location. Rooms are very clean and very comfortable, if a bit small.

Wireless internet access is flaky. Bring a long ethernet cable because there is wired access.

Staff were excellent very polite and helpful. Reception asked us if it was a special occasion it was our anniversary. Within 2 minutes of us getting in our room we were bought up an anniversary card and a voucher for 2 free drinks. Would recommend the hotel

Staff was excellent, helpful, happy. Food was delicious. Convenient location. They automatically upgraded our room at the same quoted rate without needing to check to see if an upgrade was available.

The hotel is very British in the best sense. Polite, service minded staff, excellent service and good and comfortable rooms.

The manager was very attentive and very good at trying to sort out our problems. Once we actually got a decent room, the experience as a whole was ok enough--not the regal treatment I had hoped for, but ok. The free hot chocolate and apples were a nice perk for my daughter, as was the child's bathrobe and fun packs, when we eventually got them. The location-- I needed to be close to the Victoria Apollo --was very good. The decor in the room we eventually were given was very grand, although we both felt less desk and more space would have been preferable.

I booked this hotel well in advance for an award ceremony for my daughter. I e-mailed the hotel to explain I needed help in making the occasion special, and phoned two days prior to check-in to reiterate this. In spite of all my efforts, we were put in a tiny, ugly room next to housekeeping. I complained. The very attentive manager put us in a much better room eventually (45 mins). However, even the better room was tiny, even for London. Sheets were Travelodge quality. We were promised a bathrobe for my daughter which arrived late, and only after I had rung again. Never got her milk and cookies or free films. The "view" of Buckingham Palace mews was of the back gate. Shower screen insufficient, floor got soaked. Tea/coffee tray in room had not been re-filled(was done immediately, by manager, after I asked). My daughter left a thermal top--I emailed the hotel and also rang them the next day, have not received word back yet. Room service got my order wrong (bacon instead of sausage). Where do I stop?

Rooms very comfortable and staff helpful

The rooms where to warm and we couldn't control the temperature, also the 2 glass we brought up from the bar on the Friday night were not removed at all, and were still there when we left on the Sunday

Great value stop over for the Theatre. Walking distance from so many London attractions. Great room well equiped and classic classy furnishings. Staff excellent just enough attension and interaction. Reception and doorman excellent service shown. Definately recommend this Hotel and will stay again personally especially if we can get the same great value room rates. We booked two rooms as we where entertaining our son and girlfriend . They loved it.

The hotel was convenient if you want to move around since Victoria station is a 10 minutes walk. The Hop on Hop off stop was also a around the corner of the hotel making it accessible to see the sights of London. The staff was extremely helpful. From the concierge, front desk, breakfast staff to the room service. The only downside is that there were no exhaust fan or any ventilation in the bathroom so you get all the hot mist making it very difficult to use the mirror because of the steam. I hope that the management would look into it and do something about it. It might be easier during winter since it was cold in Oct but I can imagine how hot it would get on summer. It would be a sauna room then.

The bathroon with no ventilation. Also after a bath, the water splash is all over the place with no drainage so it would be an accident waiting to happen since it can be very slippery. I hope the management would look into this

I have stayed at the Rubens many times and standards are high and consistantly so. I will continue to stay at the Rubens when in London on business, as long as room price and budget permit.

The staff were superb, amazing breakfast, bathroom was fabulous. Would definitely stay again.

Room was a bit cold when we arrived.

Extremely helpful and friendly staff. Very clean rooms.