Rubens At The Palace  

Die Begrüßung an der Rezeption und der Empfang insgesamt waren hervorragend! Das Essen und der Service bzw. die Aufmerksamkeit des Personals waren sehr gut. Das Zimmer war klein und sehr fein! Alle Fragen und Wünsche wurden perfekt beantwortet bzw. erledigt. Unser Aufenthalt hat uns sehr gut gefallen und wir kommen sehr gerne wieder!

sehr hilfsbereite Mitarbeiter.sehr sauber und gute Lage

Zimmer im ersten Stock können sehr dunkel sein, wenn sie direkt zum Hof und zur Klimaanlage gehen. Uns wurde aber auf Anfrage ohne Probleme ein anderes Zimmer gegeben.

Die Zimmer, welche nach alten Monarchen eingerichtet sind. Das Frühstücksbuffet ist hervorragend. Das Personal sehr zuvorkommend. Alles in Allem ein sehr gutes nobles Hotel. Die Lage des Hotels ist sehr gut.

Das Zimmer war etwas klein.

Team war extrem freundlich.

Lage,service stil,individualität

The location was perfect. The room was good. The bathroom was great including both a tub and shower. The Concierge staff was outstanding. The towels were large and soft. The bed and linens were way above average. Very close to the principal London tourist locations as well as Victoria Rail and Underground stations. Our stay was for 8 nights and we would recommend the Rubens to other travelers looking for high quality accommodations in a great location.

The ambient, the professionalism (as also the kindeness) of the employees

Excellent staff and service. Outstanding location. Rooms are very clean and very comfortable, if a bit small.

Wireless internet access is flaky. Bring a long ethernet cable because there is wired access.

Staff were excellent very polite and helpful. Reception asked us if it was a special occasion it was our anniversary. Within 2 minutes of us getting in our room we were bought up an anniversary card and a voucher for 2 free drinks. Would recommend the hotel

Staff was excellent, helpful, happy. Food was delicious. Convenient location. They automatically upgraded our room at the same quoted rate without needing to check to see if an upgrade was available.

The hotel is very British in the best sense. Polite, service minded staff, excellent service and good and comfortable rooms.

The manager was very attentive and very good at trying to sort out our problems. Once we actually got a decent room, the experience as a whole was ok enough--not the regal treatment I had hoped for, but ok. The free hot chocolate and apples were a nice perk for my daughter, as was the child's bathrobe and fun packs, when we eventually got them. The location-- I needed to be close to the Victoria Apollo --was very good. The decor in the room we eventually were given was very grand, although we both felt less desk and more space would have been preferable.

I booked this hotel well in advance for an award ceremony for my daughter. I e-mailed the hotel to explain I needed help in making the occasion special, and phoned two days prior to check-in to reiterate this. In spite of all my efforts, we were put in a tiny, ugly room next to housekeeping. I complained. The very attentive manager put us in a much better room eventually (45 mins). However, even the better room was tiny, even for London. Sheets were Travelodge quality. We were promised a bathrobe for my daughter which arrived late, and only after I had rung again. Never got her milk and cookies or free films. The "view" of Buckingham Palace mews was of the back gate. Shower screen insufficient, floor got soaked. Tea/coffee tray in room had not been re-filled(was done immediately, by manager, after I asked). My daughter left a thermal top--I emailed the hotel and also rang them the next day, have not received word back yet. Room service got my order wrong (bacon instead of sausage). Where do I stop?

Rooms very comfortable and staff helpful

The rooms where to warm and we couldn't control the temperature, also the 2 glass we brought up from the bar on the Friday night were not removed at all, and were still there when we left on the Sunday