Rubens At The Palace

We had a great time and thank you so much for the complementary chocs & champagne. We certainly did not expect it as we had to cut our stay short to one night instead of two. This was because of the airline changing our flight to Prague. We will definitely stay at Rubens again next year and for longer - we would not even consider another hotel as everything about the hotel is perfect.

No noise despite being on Buckingham Palace Road, the staff were willing to assist with every request.

The hotel was in a central postion with easy access to all attractions and shops

Excellant staff, cheerful & helpful. Carvery meal and english breakfast were first class and room was good, especially size of bed. Very good location for sightseeing and underground. A fabulous place

Price of cappacino a bit over the top but can be overlooked given all other factors

The location

1- Old and poorly maintained. The timberwork of the corridor floor creaked alarmingly under the worn-out carpet with every step. 2: I asked a room with a view to the Mews and was given one with a view to a shabby courtyard. 3: Having one's Credit Card data was not sufficient guarantee for them. They charge the stay upon reservation (this was advised by Booking) but they also would "freeze" a generous amount on you card in case you you want to debit to your room account any extra services (Booking does not warn of this) 4- For 194 GBPs without breakfast, the room was shockingly small (barely 11 sq.metres). 5- The headbord uphostery had a huge stain in the middle (I took photos). 6- The toilet smelled heavily of stagnant water

Comfortable and quiet in a very handy location. I did think it was a bit over priced, but that is London for you!

We liked it's location--directly across the street from Buckingham Palace, within walking distance of historic attractions, theatre district, and restaurants. City and tourist bus lines were directly in front of the hotel. The staff was very friendly and helpful.

Location, curtesy and competent staff; restaurant and food

Uncomfortable bed and the most creaky and noisy floors in the room of any hotel stay and we have stayed in a lot of old hotels

Everything was exceptionally good. Congratulations to all staff, especially the concierge, for their high levels of service. A highly recomended hotel. Thank you for an excellent stay.

The staff and the high quality of the service , the climate of the hotel, the quality of the bed.

I have been extremely disappointed by the noise we had in the room. We heard the bathroom and the restroom of the room next to ours, as if we were in their bathroom. We also heard the TV in the evening and could guess the channel they looked at.

The friendliness of the staff. They were extremely helpful the entire weekend. It was nice to see so many smiling faces.

staff very friendly and a nice homely environment with old fashioned charm and free nibbles in lounge were very tasty

the standard double was actually nicer than the superior

Although situated in a busy city centre, the hotel exuded a haven of peace which was enhanced by all the staff by their quiet, efficient and courteous manner. Nothing was too much trouble and room service response was excellent.