Russell Court Hotel  

Hotel staff were great, senior morning management attitude poor.

We stayed for 18 days. The standard of our first room was very small, the blind was mouldy and the mattress on the bed had springs that stuck into us. The mattress was changed on complaining. Senior management did not allow us to cancel our long term reservation and we had to stay another 14 days. Fortunately the evening manager Arun was able to sort out our difficulties and we were given a better room. However during the day there seems to be a non supportive or facilitatory management attitude not just to us but other customers over a range of issues. My advice to anyone is to be sure before you committ to a long stay, because you will not be able to cancel after booking in.. Internet access costs 5 pound for 8 hours and parking 5 pound for 24 hrs. We moved to the Celebrity and have received vastly better accommodation free wifi and car parking for the same price and great friendly management and staff. I would recomend this hotel over the Russell Court to anyone contemplating a budget stay in Bournmouth.

The only and I stress only good thing about this hotel is probably the location. Having said that there are a lot of other hotels in the same vicinity so one can make a better choice.

Everything about Russell Court was bad.The immature lady at the front desk was pathetic in dealing with guests,she clearly did not enjoy her job.They charged for everything and even took £2 per bag/hour to keep luggage in storage.The front desk staff would not even let my family take my bags upstairs for one moment and were very discourteous about it. The heating system was strange,noisy and inadequate.The hotel smelled stale and very very sad which is surprising for a happy lively place like Bournemouth.Overall it felt like a ghost hotel with may be not more than 4 or 5 staff members in all.Please do not stay there as I would never dream of entering there again.

I stayed in Russell hotel for one night, staff were very friendly and they answer all my questions, I had a family room which was very clean and refurbished bathroom which could easily compite with 3 or 4 star hotel. Location is just perfect only few minutes from the beach. Overall I was very pleased with the hotel and will come back there again with my family for sure.

Very small lift.

I loved the understated Art deco dining room.

There was a shower un suite but was a bathroom with bath on same floor which was good. A lift which was handy even though quite snug fot two persons. Overall it was comfortable and did the job.

The room faced onto main road which is fine but feel they could invest in double glazing as the traffic did keep me up.

Location, price, big room

Charge for parking, wifi, breakfast the hot water varies

Desk staff very arrogant and unhelpful

Everthing about the hotel the staff went out of there way to help so friendly the food was realy great service firstclass it was clean yeah I do recomend it I will be going back

Theres nothing to complaineabout its the best place the service is the tops

Cheap and easy to book last minute. Quiet and basic comforts.

Shower not great - temperature was either really hot really cold and very weak power. TV had awful reception/picture.

it did what i required, good price, good staff, good location, will definetely use this hotel again

Considering the Hotel were uncomfortable with large groups, they accomdated our office group excellently and were very straight forward and helpfull. Would definatley use this place again as there location is excellent.

Central location, polite staff and full English breakfast included made it good value for money.

Uncomfortable bed and the knocking noise from pipework kept me awake for a while. Shower head could do with replacing.

Good location, cheap

We expected a twin room but were given a room with a double bed that could not be converted to two singles. We were told it was not possible to specify which type of room was required, hence you get what you're given. Reluctantly upgraded to a family room. We were initially given the key to a room which already had guests! Shower took 10-15 minutes to become hot, wasting both our time and a lot of water.