1. The room: scuffed walls, ill-fitting and stained carpet, torn & marked bed cover, poor mattress, creaky bed frame, stained furniture, loose teabags in an uncovered tupperware container, cracked bathroom window - all for which there was no forewarning or apology although staff would have known the calibre of room they were issuing. I thought I was getting a small but comfortable and decently decorated & equipped room at a bargain last-minute price, I had a right to this even at £23/night and would have paid more to have this had I known what I was to end up with.
Be honest about your offers.
2. Appalled at the fact that much more would be charged for this room in the summer season; I was told by Reception £150 even £200.
3. Lastly breakfast prices - £7.95 for Continental or £11.95 for Full English - very overpriced.
The staff in general for their friendliness, the housekeeping staff in particular - brilliant, & quality of the daily room clean ... despite the state of the room.