Russell Hotel  

Its location (nearness) to Tunbridge Wells Town Centre. The fact it had a car park. Its price compared with other local hostelries.

The whole building was very 'tired'. Shabby outside, worn paintwork and walls inside and threadbare carpets on stairs and in hallways. In some places, such was the worn state of the carpet on the stairs, that it was really dangerous. In some places on the stairs there was not even a handrail. Although I am in my 60's and suffer with an arthritic hip, I was not given a choice of rooms and yes, you've probably guessed already, the room we were given was on the very top floor. There was no lift available nor were we offerred assistance with our cases. I lost count of the flights of stairs that we had to manage. Was it five, six or even seven ? Breakfast was good, although the staff took ages to clear away used dishes etc. Consequently when we arrived for breakfast, although there were many tables in the dining room, there was not a lot of choice as to where to sit. There were no other guests eating and the dining room looked like a bomb had hit it with all the used cups and saucers, plates, cutlery and uneaten food etc. still laying about. Overall, a reasonably comfortable and affordable hotel, well situated for T-Wells Town Centre, but clearly with no frills at all !! Concerning the next question....I would recommend this hotel to other travellers.............................. once it was tidied up and re-furbished !!

Friendly and helpful staff, comfortable room, good location.

Very friendly and helpful staff, and very well equipped suite, andvery comfortable.

It wqs a clean comfortable convenient place to stay and I would stay there again. Wondered why the bar wasn't open though.

No evening meal available, and bar not open. Seemed to be mainly business/travelling types staying.

Did not like to be in the annex, in a suite with a kitchen etc., we wanted an hotel

Excellent accommodation & proximity to town.

Good laocation in the town.

The beds and pillows were really nice, comfortable, cosy.

We believe we got value for many. The hotel definitely needed upgrading. The bath rooms were clean however the shower seemed to be at least 20 years old the sealant and grouting were worn. The coffee at breakfast time was substandard, the cheapest kind, I've never tasted coffee like it.

Convenient location and (limited) parking. Comfortable (but slightly unloved) rooms.

No bar or restaurant (but close enough to many choices). Felt a bit down at heel, but clean & comfortable enough. Would recommend for those with minimal needs looking for good value and happy to climb lots of stairs.

Clean room and friendly staff and provided for our dietry requirmentsb

Bathroom a bit tired

Very shabby and dated. Initlally I was shown to a "suite" which was in a creepy annexe. They willingly moved me to another room which was much better, located in the main hotel.

The mini suite in the annex was big, well furnished and well equipped. It was good to be able to relax in the evening watching a large TV seated on a sofa with plenty of room. The staff were very friendly. Breakfast was good. The location of hotel is just a couple of minutes from the main shopping area, with pubs and restaurants around the corner. The car park was an asset as the surrounding streets have parking restrictions. I would happily stay here again.

Nothing to comment on.