Russell Hotel  

location !

Filthy ! Mouldy! Badly Neglected ! which is why i did not stay!

Only the location very old and tired including paint work and toilets

Please inform internet customers that it is very low standards or they will be disopointed like I was

shabby generally. ripped wallpaper and scuffed paintwork. described as a hotel, it is in fact a b&b. breakfast room is sparse with small bridge tables bedroom was 1950's style, not retro just shabby

Large comfortable bedroom and bathroom. Easy access from outside town. Probably best outlook from room in towm.

Convenience parking price

Friendly and helpful staff, comfortable room, good location.

Very friendly and helpful staff, and very well equipped suite, andvery comfortable.

The Russell did exactly what it said on the box. It was friendly, comfortable, good value, unpretentious - a little shabby, maybe, but that was rather charming - in a fantastic location and I'd stay there again any time.

close to town centre

the hotel needs refurbishing, it looks old and tired

Good laocation in the town.

Its location (nearness) to Tunbridge Wells Town Centre. The fact it had a car park. Its price compared with other local hostelries.

The whole building was very 'tired'. Shabby outside, worn paintwork and walls inside and threadbare carpets on stairs and in hallways. In some places, such was the worn state of the carpet on the stairs, that it was really dangerous. In some places on the stairs there was not even a handrail. Although I am in my 60's and suffer with an arthritic hip, I was not given a choice of rooms and yes, you've probably guessed already, the room we were given was on the very top floor. There was no lift available nor were we offerred assistance with our cases. I lost count of the flights of stairs that we had to manage. Was it five, six or even seven ? Breakfast was good, although the staff took ages to clear away used dishes etc. Consequently when we arrived for breakfast, although there were many tables in the dining room, there was not a lot of choice as to where to sit. There were no other guests eating and the dining room looked like a bomb had hit it with all the used cups and saucers, plates, cutlery and uneaten food etc. still laying about. Overall, a reasonably comfortable and affordable hotel, well situated for T-Wells Town Centre, but clearly with no frills at all !! Concerning the next question....I would recommend this hotel to other travellers.............................. once it was tidied up and re-furbished !!

Convenient location and (limited) parking. Comfortable (but slightly unloved) rooms.

No bar or restaurant (but close enough to many choices). Felt a bit down at heel, but clean & comfortable enough. Would recommend for those with minimal needs looking for good value and happy to climb lots of stairs.