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Newest reviews for Best Western Russell Hotel

  • Adam
      United Kingdom
    2 September 2014

    Nice airy rooms with high ceilings, well decorated and a good size. Nice comfy bed. Nice outlook onto a well kept garden

    Hard pillows! The bar was a bit small and lacked a certain something.

    7.9

  • Jill
      United Kingdom
    17 August 2014

    Hot weather and very hot room, no air con.

    lsck of air con, breakfast expensive addition

    8.8

  • Jason
      United Kingdom
    12 August 2014

    The level of equipment was excellent and service was friendly and professional.

    The water pressure in the shower could have been better.

    8.8

  • Dante
      United Kingdom
    29 July 2014

    Must say the position is lovely, view,and it was a pleasantly quiet room part from the noisy resident who at 1am considered bashing the room doors ok....good car parking available.....the reception very helpful.....the breakfast for the cost could be a better standard and more choices.....get a better quality of bread and choice....e.g. Granary,French,brioche,fruited bread e.g.with walnuts, seeds, dry fruit."...

    In the shower when the doors are close one needs to clean the runner from the inside......also to double check a little closer to the grouting ......the gap between the basin divider and the shower door doesn't give a pleaset feeling....when one looks down The lack of air conditioning and an up to date iron tha has the cover over the water tank would have been helpful otherwise the water is unable to stay in the iron so one cannot use the steam function. The fan also needs maintenance, and the lack of a lift is not acceptable this day and age as most people have luggage especially if there is a wedding to go to.....

    5.8

  • Alan
      United Kingdom
    29 July 2014

    wifi was fast

    Booked a double room with bath. Got at best a single room with shower and 4 foot bed pushed against a wall. A lot of corridor noise too

    5

  • Gerry
      United Kingdom
    18 July 2014

    Beautiful house, staff very friendly and welcoming, comfortable, lovely food x

    A little bit expensive, expected clean bedding and towels for the 2nd nights stay, a little light music would have been nice whilst eating instead of the deadly silence

    9.6

  • James
      United Kingdom
    11 July 2014

    The dining arrangements and menu were limited Breakfast time (From 0700 hrs) was too late for me.

    6.7

  • Chas
      United Kingdom
    6 July 2014

    The hotel is generally clean and welcoming and the staff are helpfull We didn't use the bar facilities or evening restaurant so cannot comment, not sure i'd come back again.

    I appreciate it was a warm night but the room was hot and stuffy with no air conditioning. The cooked breakfast buffet looked like it had been around a while, with cardboard bacon and the toaster took forever. I didn't rate it value for money

    6.7

  • Anonymous
      United Kingdom
    3 July 2014

    Friendly, efficient staff, good food, plenty of parking

    Hot water took a long time to come through

    8.3

  • John
      United Kingdom
    27 June 2014

    Room price and location.

    £8.50 for a bottle of water.

    7.1

  • Anonymous
      United Kingdom
    27 June 2014

    A double room with two single beds pushed together. Come on put a proper bed in there. Oh and sort the shower out.

    7.5

  • Thomas
      United Kingdom
    25 June 2014

    Attractive reception area and gardens.

    The room was very small and the bed was so soft it was like sleeping on a water bed!! The food was dreadful. We had bar snacks and had to send them back - the lasagne was dry and over cooked. The cooked breakfast was cold.

    4.6

  • Ruth
      United Kingdom
    24 June 2014

    Nice room lots of space - friendly greeting, good tv and wifi

    Little dated could do with refurb. Funny musty smell in room not so bad you'd complain but bit 'off'

    6.7

  • Stuart
      Belgium
    3 June 2014

    Great location for getting around tourist sights in Kent and handy for central maidstone. Quiet location. Good staff.

    1 small thing - water pressure in shower was weak, which made showering a long affair!

    8.3

  • Karl
      Belgium
    3 June 2014

    Good price and location

    Bathroom needs to be renewed

    6.7

  • Dean
      United Kingdom
    29 May 2014

    Clean tidy good location big rooms bargain for the price I paid

    8.3

  • Derek
      United Kingdom
    27 May 2014

    Location ,comfortable rooms and friendly staff

    The price was a bit high and at this price breakfast should been included.

    9.2

  • Kathy
      United Kingdom
    21 May 2014

    Friendly staff

    Your bar prices are very high

    5

  • Anonymous
      United Kingdom
    19 May 2014

    Really nice room.

    7.5

  • Nicola
      United Kingdom
    16 May 2014

    Friendly staff

    The room smelt awful. The range of bar food was very limited and not child friendly. The food in the restaurant was very poor quality.

    3.8

  • Ann
      United Kingdom
    14 May 2014

    It was a nice big room with enough storage. A beautiful big comfortable bed. Staff were friendly and very helpful.

    Nothing unless I am being really pickie, then I would say the iron was useless!! But I loved the hotel.

    8.3

  • Anonymous
      United Kingdom
    6 May 2014

    On account of an excellent, friendly but professional staff the stay at the hotel was most enjoyable. Additionally, the hotel has a wonderful, well maintained garden.

    10

  • Pamela
      United Kingdom
    5 May 2014

    very convenient to town centre, excellent staff reception,a clean and peaceful place,certainly use it again

    9.6

  • Anonymous
      United Kingdom
    8 April 2014

    nice hotel with nice grounds, be ideal for a wedding. I was not a wedding party however, but it was absolutely fine for our needs.

    Showers could have had a touch more power

    8.8

  • J.p.
      United Kingdom
    25 March 2014

    Old world charm of the place. Breakfast service and food. Very quiet and restful, with warm rooms.

    Duvets could have been larger. Would have liked free WiFi in the rooms. More people using Tablets without Ethernet connections nowdays rely on Wifi.

    8.3

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