Rooms smaller than expected. Not all bathrooms have been refurbished to modern spec with 'slate features' as in online descriptions. Cleanliness wasn't up to expectations, with mould in bath area, and taps not cleaned properly. Room was excessively dusty. Very old melamine fitted wardrobes from the 1970s didn't go with the beautiful curtains and bed linen. Had a funny smell to them, so wouldn't have put my clothes in there. No bottled water in room. No minibar.
Restaurant offered limited choice. I couldn't complain about the quality of the food, but certainly didn't match the price. Wine list could have been more interesting, and a wine waiter with recommendations would have been a welcome feature.
The bar was beautiful, with original oak cladding, 'real' books on shelves, and quality Chesterfield wing-backs. A nice place to enjoy a coffee and brandy after that expensive meal. That didn't happen. As soon as we sat down at 10.30 we were informed the bar was closing and we would have to vacate. The bar waiter said they only kept the bar open later at weekends when, as he put it, they were 'rammed'. The night porter served us drinks in the lounge, which was cold and poorly lit.
With a little attention in the right places this hotel could go up a notch or two to meet customers' expectations, and it wouldn't cost much to do this.
Beautiful location with extensive gardens and castle ruins. Authentic antique feel to the whole premises. Staff were well trained, attentive and courteous. Second floor turret room had lovely views. Restaurant decor was nice, and service good.
Spa area was new, and boutique luxurious. Facilities were good, but a swimming pool would top this off, even if just a small excercise pool. Treatments need to be booked in advance, as treatment staff are not on site.
The castle ruins in the gardens are incredible. Nowhere else are you allowed to climb over unsafe ramparts and original crumbling masonry, without adequate warning. Peacocks roam wild, offering an authentic mediaeval feel.