Ruthin Castle Hotel  

I first stayed at this hotel 35 years ago and wanted to return because I'd had such a wonderful experience. Of course changes have been made in that time but they have made it even more impressive than it was then. The gardens and interiors are wonderful and the food was fabulous. I hope it won't be as long before I get to stay again.

Beautiful grounds rooms full of character.

Breakfast was a little disappointing.

The superb surroundings and friendly staff

I have known the castle for many years, its location and grounds are beautiful. The staff were attentive and courteous without being obtrusive. Within the restrictions of a very old building the room was comfortable but tired. The public rooms of the hotel cannot be faulted.

The bathroom was very small, the toilet bowl was badly cracked and leaked, albeit clean water. Judging from the dirt in the crack this had been there for some time. The shower cubicle was grubby and the cauIking of the tiles damaged. I reported this to reception and the faults logged into their diary. It will be interesting to know if this is remedied. (Room 220). Bearing in mind that this was an overnight stay only I was not too put out. Had the stay been longer I would have asked to be moved.

I liked the sheer size and ambiance of it.

The Castle is very hard to find in the dark. The only signpost we saw for it was as we were entering the castle gate. More signage would have been most useful.

Walking in the grounds of the castle. Spooky and exciting but nice.

Our bathroom was eqipped with a huge heated towel rail which we could'nt switch off making the bathroom like a sauna and the room a bit too hot for comfort. Room 201. But it was reduced in price and very good value.

The grounds and the room was beautiful.

Not very disabled friendly. No ramp to the front and the disable entry to the medieval hall was difficult due to the shale stones which were diffict to push the wheelchair through. Also think they should do a tour of the grounds would love to have known where all the passageways went to or what they were used for.

Mainly the comfort within the hotel - food, service and staff were without fault. The surrounding gardens were a delight to be able to wlak around and the town of Ruthin was far from a small Welsh town

There were few areas where two or one could sit - more tables, charis were arranged for four and upwards. Oh, and there needs to be more seats within the extensive garden.

The grounds were magnificent, food excellent, dining room amazing, very warm and full of history, we are going back in March on a special deal.

Would be nice if the bar area had more tables for eating at, or maybe allow this menue to be eaten in the dining room.

The rooms were very generously sized. The bar and casual meals were wonderful at then end of a long day as a tourist. The grounds were lovely and very interesting to wander around. Would definitely go back.

The bathroom was very old, wall paper was lifting and water pressure was poor.

Very peaceful

Would like to come back in winter, but worry about apparent anti- quainted heating!

I stayed at the hotel for over a month 22 years ago. Since then the hotel has changed little, except there are now significant signs of neglect and decay. Windows and guttering in a very poor almost dangerous state of repair.

This is about bookings.com: Since using this website I have been inundated with 'psam' and 'phishing' emails—this is not good. A typical example as follows: "Dear client! Transaction: Credit Card 3538_1 On July 26th, 2011 Hotel made wrong transaction writing-down from your account for an overall amount of $1698. For noncompliance of the service contract this Hotel was divested accreditation in Booking Company. For the return of funds please contact your bank and fill information in the attached form. In the attachment you will find expense sheet with the sum of wrong transaction debiting. As Company is not responsible for money transactions and acts as intermediary you can seize the court directly to return the funds from the Hotel. Thank you for understanding. We trust you can solve this unpleasant problem. Glen Merson, Manager of Reception Desk & Reservation Departament "

Nice friendly staff, good location for travelling.

Poor level of decoration in the bedroom (wallpaper hanging off, dusty shelves etc) in need of refurbishment. There is nothing in Ruthin town, so be prepared to eat and drink in the hotel, which is very expensive.