The Rutland Hotel  

The Sunday breakfast

First impression wasn't very good as 2 receptionists taking and we were ignored at first and also because we had booked online that morning the hotel hadn't received our booking and the girl was a bit abrupt "Well when did you book I do not have a booking for you" First impressions always count

Proximity to the hospital.

No lift - unsuitable for the disabled.

The room quality was excellent, comfortable, with a great bathroom and technology services available. It far exceeded the price charged. It was one of the few hotels available in the location with parking. The reception staff went out of their way in a friendly fashion to resolve queries and issues immediately. Housekeeping was performed in an unobtrusive fashion keeping room use pleasant and functional.

Too many stairs to the room with heavy baggage, the window was nailed shut and the room at times was very hot. The room was designed for someone very tall (my feet didn't touch the floor when sitting on the bed or the toilet which is pretty silly). Parking was exceptionally tight particularly when the restaurant was busy. I had to specifically ask for housekeeping at one stage but this was quickly resolved.

Reception staff - excellent, warm, friendly Location - great for uni and hospitals and easy to get into town

Housekeeping - bad - E.G. soap run out instantly in bath dispenser with no backup (E.G. bar or gel in small bottle); tea bags and biscuits not replaced after first night; only one towel left on second night despite clearly having used two on the first. Reception staff apologised but didn't offer any recompense (I was in Rm 10). Breakfast - avoid the scrambled eggs at all cost!

Nice bedroom - liked the wet room - and plenty of space - facilities . Bed very comfy. Duck salad nice.

Think breakfast is a bit pricy - especially if you only have continental - it makes you have the cooked breakfast to get value for money which is a) unhealthy and b) less sustainable in terms of energy use Rather limited evening meal choice - given that you are not in middle of a restaurant area. - perhaps some more simple and lighter dishes

proximity to Royal Hammersham Hospital

too cold in the bar and restaurant areas.

Room was as big as a broom cupboard not worth £50

Unusual hotel being a group of converted houses but clean and comfortable. Breakfasts extra but very good with attentive and well trained staff. would stay again

The car park spaces are very narrow for modern cars!!

The staff were very pleasant & helpful. The room and bathroom were very clean.

The room and bathroom were very small.

Location

Poor wifi - could not connect at all

We were very impressed by the helpful staff who were able to accomodate us despite a problem with the Booking .com reservation. The bar and restaurant were excellent and the location was perfect, enabling us to walk to our son's graduation ceremony.

Parking is a little restricted.

We stayed because we had to visit the Royal Hallamshire hospital it was very conveinient for this the hotel is lovely and the staff very friendly. Thank you

Rooms small but comfortable decor in rooms good

Corridors are shabby need upgrading, it was cold but we had to switch off the heatng which was linked to the airconditioning as is was noisy. Conseqiently woke up early because the room was cold