Rydges Kensington Hotel  

Well located and comfortable room.

Loud noises coming from floor above early in the morning.

Beautiful room (we had a studio), great location nr Gloucester Road tube for the science and natural history museums.

Irritating that they charge for wi-fi.

Reception at check in was very friendly, the room was superb even though it was a small single it had plenty of space and a very comfortable bed.

Reception on check out was not as friendly as check-in, seemed a bit robotic.

Modern and new interior.

Extra charge for room wlan.

Location is great, very nice area. Closeby are many restaurants and an Underground station. This hotel is recently renovated, very nicely done. Good quality beds, television, bathroom ( small but heated mirror ). Staff is very friendly and helpfull.

This hotel has some points of attention. They have rooms in the basement, no windows. The "kingbeds" are actually not kingsize, but queensize. The breakfast is great but very expensive if you do not take the preorder deal. Signal strength of the wifi is in some rooms weak, but they told us they work to improve.

The hotel was beautiful and the location was great. But there were some problems. They had over booked the room that we wanted , so they gave us two smaller rooms. First it did not have the bathrobes and slippers that was suppose to come with the room, we also requested extra blankets. They first brought extra sheets about 8.00pm, we called again for the robes and blankets, we were told 10:00pm we would get them, we called at 10:15pm they brought them up at 10:45pm, and we were tried and just wanted to go to bed. The robes did not have the slippers that were suppose to be with them. Our room that we were in was right next to the maids closets so we were woke up every morning to the noise the cleaning. I did not like this. My sister prepaid your taxi the day before for a taxi very early in the morning, when she on the freeway the taxi told her it was not paid and she had to pay it again. The taxi called the hotel and they stated that they did not have the information, because the person that handles it was not at work yet. This is still to be resolved!

I did not like the noise of the traffic. The bed was very soft. The room was very small.

Room 419 has a rather annoying continual drone noise from outside the room appears to be situated at the back of the hotel otherwise very comfortable and nicely appointed room

The location, the reception and the bar are super

The room was too small and the bed too soft

Perfect location, cleanliness, pleasant, helpful staff

Can't think of anything we didn't like

I stayed in a single room and it's much better than I had expected - room small but has everything that I needed. Furniture and equipment in the room all new and pleasant. I stayed in another hotel for business during this trip - price doubles Rydges' but room/facility not as nice as Rydges. The hotel is only 100 metre away from nearest tube station, very convenient for museum visiting and shopping.

The only thing not so good is the guest lift is under renovation at present and we have to use the staff lift at the back.

The location and price. Hotel room is quite good and clean despite its size.

When we arrived they said that I had to leave a deposit of 100 pounds (!) with my debit card and that I would get it back in my card by the end of the week. When we were checking out they said that the deposit was 50 pounds only and when I said that I paid 100 pounds deposit they thought I was lying. They had to check the receipt to admit that they were wrong.