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1 Neptune Quay, Ipswich, IP4 1AX, United Kingdom – Show map
Excellent location — rated 9.3/10! (score from 302 reviews)
Rated by guests after their stay at Salthouse Harbour Hotel.
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30 properties in Ipswich
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305 verified reviews
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Salthouse Harbour Hotel's staff speak: English
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Food & Drink
Free private parking is possible on site (reservation is not needed).
Room service, 24-hour front desk, Currency exchange, Luggage storage, Dry cleaning
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Non-smoking throughout
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years are charged GBP 15 per person per night for children's cots/cribs.
All children under 16 years are charged GBP 25 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed. Charges may be applicable.
Cards accepted at this property
Hover over the cards for more info.
Based on 302 reviews
Value for money
Show reviews from:
In the bustling centre of Ipswich, Novotel Ipswich offers spacious rooms with large work desks and luxury rain showers.
Score from 385 reviews Very good
This stunning hotel sits amongst green gardens and fine trees in the heart of Woodbridge, Suffolk. The beautiful countryside is perfect for walking, and the nearby lake for fishing.
Score from 198 reviews Very good
Located 5 minutes’ walk from the town centre, Premier Inn Ipswich Town Centre (Quayside) is also opposite the estuary and Ipswich marina.
Score from 264 reviews Very good
Located 10 minutes from Ipswich city centre, the hotel is easily accessible from the A12 and A14 and features a range of leisure facilities.
Score from 293 reviews Very good
The views from the bedroom Unusual decoration
The room was excellent, the view was overlooking the quayside. The bathroom was very modern n laid out very well. The breakfast in morning was very nice as it was made from locally sourced ingredients. All in all a very nice hotel, we would be very interested in staying again n also recommending it to our friends.
No baked beans or sauces with breakfast (otherhalf).
The individuality, beautiful room.. Excellent restaurant facility. Staff all very efficient, warm and welcoming.
Modern room Beautiful view Breakfast in the room Super location Size of room
Not enough parking
The staff were very friendly and restaurant was excellent
The overall look and feel of the hotel but had done our homework so no nasty surprises.
Parking initially but once found the Carpark it was fine.
We stayed for one night. Great room,great experience, would recommend.
Everything about the hotel was excellent other than the very hard bed and the staff could not have been more helpful. Location is outstanding as it is just a short walk from the centre of the town. We did not eat dinner but the hot breakfast was very good and cooked to order
The bed was surprisingly hard to such an extent that over the two nights of our stay, we both had trouble sleeping!! As my first priority in a hotel is a good night sleep I probably would not stay here again.
Very stylish, very clean. Nice ambiance all round.
A minor point. The coffee was too weak!
I liked the bathroom in our room and the porter who greeted us in the car park who carried the bags to our room.
Upon arrival the receptionist was extremely rude and arrogant, seemed like she was looking down at me. The double bed in our room was infact two single beds pushed together, the car park has very limited space for the size of the hotel the car park isn't sized up at all in all value for money is poor. And we for sure won't be staying again.
Comfortable polished hotel, restaurant good, cafes nearby for breakfast if you don't want to pay £11 at hotel. Nice view over marina.
Small detail, shower curtain stained with mildew in otherwise spotless bathroom.
Everything! What a view from our room! The room itself was wonderful, and the little touches like the complimentary drinks within a few minutes of arrival, the little pack of sweets, the bottles of water, etc all made it even more special. The staff were wonderful, nothing was too much trouble. The food was also gorgeous. We didn't want to leave!
There was nothing to dislike!
Restaurant excellent but busy, male staff in restaurant v good, younger females not so attentive. Food excellent. Restaurant popular with locals we think and busy. Superb views from restaurant and the small lounge. Cars dealt with efficiently by staff and parked elsewhere.
Bedroom a disappointment in size but had all we needed, bathroom good size and equipment. We knew we were facing the town before we arrived but it was just a carpark and terraces of new houses from a small window. Small area for drinking before and after dinner so we went out to a local pub. Expensive only because the room was small.
Staff were very helpful and genuine.
Food quality although presented well lacked quality and flavour, but was passable. The bed was very hard and uncomfortable. The floorboards above our room were so loud it was impossible to sleep if the guests above were up. The bathroom smelt of cigarette smoke presumably from the air vent. When raised with receptionist no compensation was offered.
Superb location overlooking the harbour. Standard room was large Separate shower and bath
The rooms didn't have a fridge. There is no air con so the window has to be kept open. Fell asleep with the music from the bar next door playing loudly. Woke at 5am and the music was still playing loudly. Could only shut it off by closing the window. Staff at reception checked us in without any conversation. Asked if it would be possible to have an early breakfast as we were leaving at 7.30 and breakfast was not until 8am. The response was 'NO'. Discovered when we went to our room we could have room service for breakfast from 7am. The food was way overpriced with meagre servings. Ordered the set menu for £32.50. Could have bought the entire portion of my meal for £10 from a high end supermarket. Asked for some bread to go with the meagre portion of smoked salmon for starter. The waiter responded with 'that will be extra'. Ordered a rib eye medium cooked. It came out so red, almost raw. Sent it back. It returned warm, but still red. Therefore my main meal was chips as that is all that was offered with the steak. The staff have no idea on customer service. Happy to argue their point to prove themselves right and the customer wrong. The staff, including and especially the managers need to go on a hospitality training workshop. The staff unfortunately let this hotel in this great location down however as there is no other decent place to stay in Ipswich, they have a captive market. We wont be returning and I doubt whether they would care.
Location of the hotel is wonderful we arrived on a sunny October afternoon.warm welcome at reception,our room overlooked the harbour.lovely room and comfortable bed.we had cocktails followed by dinner in the hotel restaurant food was excellant,staff attentive.breakfast was a treat and all too quick our visit was over.will return and have already recommended it to friends.
That we only stayed one night.
Great location (although a little hard to find), charming staff at the desk and in the dining room, good bed, warm towels, and fabulous bath amenities.
Good location for city centre, bars, restaurants etc and nice outlook overlooking the boat basin. Maybe a bit on the pricey side but bed very comfortable and free WiFi with no password etc needed very good and quick.
Asked for a quiet room, got one on the side of the bar next door which was full of late night drinkers! Balcony floor was pretty disgusting although some decking had been put down. Taps in shower very difficult to turn, someone less agile could have scalded themselves trying to get the right water temperature.
Design, rooms, location
I loved the views of the harbour and the welcome when we arrived by the staff. Our room was clean and comfortable but the bed was too hard.
Very disappointed to find that the staff had forgotten to put the bottle of Champagne in the Bride and Grooms room that had been ordered and paid for on their wedding night. Also the hotel did not even send a congratulations card to the couple or decorate the room- which we had to do ourselves. Although we did enjoy the location of the hotel I was very disappointed by the forgetfulness of the restaurant staff to bring us our full foods order- we had to remind them several times.
A fabulous quirky hotel with very friendly staff. Beautiful room with a gorgeous view and a lovely comfy bed! Would definately return to this hotel.
Only that we didn't stay longer!
The place was very nice, staff were helpful and the bar staff very friendly. Loved the quirkyness off the place
The air conditioning ruined my nights sleep and has left my dozing all weekend to catch up. We were in room 510 an upgraded room and the was a constant running water noise from the air conditioning that kept us both awake. I got up at 2.20am convinced it was pouring with rain but it was the conditioning making the noise. we both left quite grumpy and tired. I didnt complain on leaving as there were other guests at reception. Hopefully this can be sorted because when paying the money i did for the room i expect better.
Excellent Resteraunt staff
Poor welcome at reception. Refused a table booking at 7-8. Insisted on 6 or 8-45. Sat eating in a half empty Resteraunt. Unsurprising overpriced and a poor choice
The staff were excellent
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