Sanctum Soho Hotel  

Very good location, much smaller boutique style hotel so more personal

Not really a complaint but rooms are very small, so need to aware when booking this hotel

Martin, the concierge, is the star of the show!

Complete style over substance. My superior double room was tiny. I would dispute the sq m given on the hotel's website. The wooden floors in all corridors look great but are really annoying when guests stamp along them all night - and simple walking sounds like stamping on a wooden floor! It is very highly priced compared to other hotels I've used in the area (which are just as luxurious but cheaper) and I think the Sanctum is trading off its brand, rather than actual quality.

The second room we got was better - more storage facilities. The room was quiet and good air conditioning/heating system. Location great - just around corner from Regent Street, a bar and restaurant next door and easy walking distance to most venues we were visiting. We had heard that during busy months, Hotel can be noisy as the rooftop bar has parties but we didn't experience that.

1st room offered was totally unacceptable - the concerige said was known as a "crash pad" which is exactly what it was - no storage at all - no wardrobe, drawers, safe, and an open wet room in the bathroom. Quite how they could justify this for £200 per night beggars belief! On complaining we had to negotiate for a bigger room but pay £100 extra per night (including breakfast). The breakfast was limited to £14.50 and was average. Would not stay again - overpriced and average. Staff were indifferent this could be due to culture though as only 1 person we met was from UK.

The concierge was excellent.. In fact he was one of the best i have experienced. The room was small but perfectly adequate and very comfortable.

My food wasnt as good as i had hoped. (poor quality steak) but overall the hotel was great.

Location. Atmosphere. 24hr Roof terrace bar/jacuzzi. Fun.

My request for an upgrade was met. The porter was very friendly and fun.

The roof top bar is too smoky and full of rude people and idiots.

Really helpful friendly staff,luxury accomodation without feeling pompous....we will be going back.

Quite noisy as our room was at the front of the hotel.....should have packed our earplugs. Service charges on every purchase in the bar,I would have liked the choice whether to tip.

A real surprise find as it's tucked away just off Regents St. The hotel is fitted out to a very high standard in a sort of 'boutique' style. The room was small but exceptionally well appointed, high quality furniture, glorious bed and linen and really arty decor, including a fancy 'padding' on the door and textured walls! Bathroom was really great with a walk in shower and super luxury robe - I resisted 'borrowing' it! Good complimentary shampoo etc. Staff were low key but attentive and professional. While I was out for the evening my bed was turned down - nice. Location is really good for centre of London, Regents St, Piccadilly, West End etc. The area is obviously 'colourful' as it is very close to Soho, but that added to the 'Santuary' feel of the hotel. I didn't get the chance to try any food at the hotel, but as I was leaving I could see the bar looked like a great place to be and I have no doubt the food should be the same quality as the rest of the hotel. It was pricey at £216, but given that I booked a few days before I needed the room, and in December when office partied fill all the hotels, then the price was acceptable. Other 'standard' hotel like Regents Park Holiday Inn were fully booked, and Grafton was over £400! For a romantic couples, the hotel it is really ideal and I would recommend it for a bit of luxury and very unique style.

The only thing that I like is the location of the Hotel.

- Very little room - awful sanctum breakfast - very noisy in the room

The location of the hotel is excellent! Friendly staff.We stayed for four days and are overall pleased with the hotel. In London standard we would say this is a 3-4star hotel. Can recommend it to other visitors.

Could be noisy with events taking place in the roof-bar, We lived on the third floor but we could feel the vibrations from the music, even though the bar is on fifth floor. We had a superior double room, but it was quite small.

Helpful staff. No hanging space in room a drawback ( not even a coat hook on the back of the door) glad I didn't have a wet coat. Location good

Very welcoming staff from arrival to check out, very accommodating and we were thrilled to have been kindly upgraded when the staff knew about our anniversary. Thank you!