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Sapphire Hotel London

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Most recent booking for this hotel was today at 11:32

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The Cumberland - A Guoman Hotel

hotel This stylish 4-star hotel is in the West End, 328 ft from Marble Arch London Underground (subway) Station. It features modern, luxury rooms and a Michelin-starred restaurant.

Most recent booking for this hotel was today at 11:43

Score from 2950 reviews Very good 8/10

Newest reviews for Sapphire

  • Anne
      France
    July 27, 2014

    Although advertised as a hotel, this is not a hotel but apartments. Hard to find, at the back of an office building parking lot, appalling check in times, very rude staff.

    3.3

  • Keshira
      United Kingdom
    July 23, 2014

    Great location, close to marble arch

    The staff were incredibly rude on both occasions that we came into contact, they had a poor grasp of English and muttered rudely under their breath at all questions. The room was very simple and bathroom old. There is no easy way to communicate with staff at any time and both times when I called they were blunt, rude and unhelpful. These are small rooms with absolutely no facilities and should not be called apartments. Would not recommend!

    5.4

  • Stephanie
      France
    July 17, 2014

    the location is totally handy and there plenty pubs and caffes just down the mews!!

    the staff dosnt speak a very good english ; and there was no DVD player in the room!!!though it said there was!!

    6.3

  • Hezam
      Saudi Arabia
    July 14, 2014

    Very good location, cleaned, comfortable and very friendly staff. I really like this place.

    9.6

  • Anonymous
      Belgium
    July 14, 2014

    Wireless Internet is fast but charges apply.

    Late check-in fee notice, amounting to 25 pounds, is given only on the day of arrival. No VAT receipts, either for room rates or for extra charges, are available even on demand. There was never any cleaning service during the entire duration of the stay. Location is well inside a parking lot near Marble Arch, taking a lot of efforts to identify.

    3.3

  • Mark
      United Kingdom
    July 11, 2014

    Location.

    Expensive for what you get... Suppose that is London prices!

    6.7

  • Susan
      United Kingdom
    July 3, 2014

    Very comfortable and so close to Marble Arch as we were going to Wimbledon and we could catch the bus there.

    No coffee or tea making facilities. Was dying for a cuppa when we got up. ( Had to go to Wetherspoons which is just round the corner.) Also they dont come in each day to make bed and could have done with a change of small towell.

    7.9

  • Stuart
      New Zealand
    July 1, 2014

    Very handy to Marble Arch and Oxford Street. Great little pub right next door with friendly kiwi landlord and laundrette just across the road.

    Not being able to make a cup of tea in the morning

    7.5

  • Kerry
      United Kingdom
    June 10, 2014

    This was good for shopping and restaurants. Not far to walk to Hyde Park and Oxford street.. Each bedroom had a bathroom and the apartment was clean. Staff were helpful.

    Just felt the apartment could have done with a bit of updating and there was a broken tile in the kitchen and the freezer could have done with defrosting. but It would not put us off staying their again.

    7.5

  • Anonymous
      Israel
    June 8, 2014

    Flexibility of staff

    It was hard to get to the location on the first time. Should be said "behind Bilton Tower parking".

    9.6

  • Anonymous
      United Kingdom
    June 1, 2014

    Clean and functional, and perfectly located for our needs

    Bath incredibly slippy, could have done with extra towels

    6.7

  • Amanda
      United Kingdom
    May 20, 2014

    Room was small but clean, bed comfortable. Close to oxford street.

    We had to meet a man out in the street and taken to what is essentially a room in a flat! We were told we couldn't leave in the morning til 10.30-11! When we said we would be getting up and going out early because there wasn't even somewhere to make a cup of tea, he wasn't pleased but told us to leave the keys in the room and not to wake the people downstairs. Weird setup and the info for the 'hotel' is not clear on the booking.com site.

    4.2

  • Anita
      United Kingdom
    May 11, 2014

    Location

    Really overpriced for a room at the back of a pub, not overly clean and no facilities to speak of with strict check in times and complicated system

    4.2

  • Jamjuree
      Thailand
    April 19, 2014

    There is a kitchen, but there is no place for us to eat.

    4.6

  • Hugh
      United Kingdom
    March 1, 2014

    Couldn't access the accommodation. Nobody answered the phone for ages so we were stuck in the street with no way of getting in. Staff member was rude when he finally appeared. Bathroom was filthy and kitchen not much better. For £225 a night expected MUCH better. Will never return or suggest anyone else does. Vile

    3.3

  • Vsevolod
      Russia
    February 22, 2014

    Very good conditions and excellent location

    I had problems with my mobile so I had to find telephone as there wasn't any in the apartment

    7.5

  • Rozita
      Malaysia
    January 6, 2014

    Good location, near to the tube station, restaurant & shopping area. Comfortable apartment with attached bathrooms & good for family with kids/6 people, all of us were very satisfied! The staff was also very helpful & kind.

    Initially when we arrived, the key was not available at the location that we were supposed to collect, after the phone call, the staff came over to bring the keys and showed us to the apartment. Wifi charges, should be free to make this apartment more value for money.

    8.3

  • William
      Portugal
    September 28, 2013

    location and staff

    difficult to find

    8.3

  • Anonymous
      United States of America
    September 27, 2013

    Comfortable room and bed, perfect location, very clean, friendly staff, couch was great

    bathroom across the hallway, required three keys and a security code to utilise room (into building, into hallway, into toilet, into bedroom), just behind and above a pub so there was some street noise into the night

    8.3

  • Anonymous
      Ireland
    September 22, 2013

    - the location is the only great thing: very central, right next to Hyde park near the Marble Arch, within walking distance of Oxford Street

    -the room looked nothing like what was on the photos. -it wasn't a hotel; it was a room in what seems to be an apartment or a flat with a shared kitchen -the hot water didn't work twice and maintenance had to be called. -very loose and poor locks on the door to the room (anybody could have given it a little push and open the door without a key -we came before check -in time so we called to have somebody store our luggage: a random guy met us in the street to take the luggage to some unknown location -no reception area (the staff meets you in the street)

    5.4

  • Anonymous
      Norway
    September 22, 2013

    Location.

    That you have to fill out forms about the "hotel" while the staff is watching. And that you have to take alot of phonecalls just to get in contact With the staff.

    4.2

  • Anonymous
      United Kingdom
    September 12, 2013

    Location was good and the room was a good size.

    No hot water on second morning and lack of flexibility over leaving bags in storage for the day. Issue was resolved satisfactorily in the end.

    7.5

  • Anonymous
      United States of America
    September 11, 2013

    1. There was no hot water for 2 days out of 3! 2. There is no front desk. 3. There was no telephone in my room. 4. There was no electrical outlet in the bathroom.

    6.7

  • Anonymous
      United Kingdom
    August 28, 2013

    Friendly and efficient reception girl. Clean room. Comfy bed

    No hot water for a shower in the morning

    8.8

  • Anonymous
      United Kingdom
    August 19, 2013

    Great location.

    You can hear the neighboors next door.

    6.7

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