As I was on my own and coming in late at night, being in the Annexe, there are no lights in the grounds and it is very dark and quite scary, hairy. Also when ordering room service on the Saturday evening, I spent over an hour or so, trying to order a sandwich and drink, The phone just kept ringing and no one answered it. So in the end I had to go down to reception, there was no one there and I had to walk around to try and find someone. Eventually I found a member of staff who took my order and said it would only take 10 - 15 minutes, instead of that, I had to wait nearly an for the sandwich and drink. I do understand that there was a wedding reception on there but I think it was absolutely disgusting having to wait all this time and going down in the dark to order it. I do expect and think someone should have been in the reception at all times, in case of this and any real emergencies. It has put me off of returning to this Hotel because of this and also feeling vulnerable due to no lighting. I have stayed in loads of Hotels and this is the first one that I have had this problem. It needs to be looked at and rectified for future. Also during the night it was very noisy, people banging doors through the night, people upstairs stamping on the floor etc. I am not the only one who complained about this, a lot of other people complained too.
I liked where the hotel is because of the grounds, it is in a lovely surrounds, very nice.