Sir Christopher Wren Hotel & Spa  

You can speak with somebody called the duty manager. Sadly, she's too junior. To understand the problem, much less to act on it. Will she escalate ?

My stay was horrebly. I was assigned room 410 which is a balcony to the back of the annex. Just near where the disco music comes from until very early hours of the morning. The hotel management is aware of the noise, they still put customers there, regardless that with the noise the room is unfit for purpose, as per the current law. When `I got into the room, rebuilt as vanilla three start hotel anywhere else in the world, with no charn, no character, I found a pre-emptive letter stating the hotel had changed ownership, and was under renovations in order not to loose the 4 stars they once got, in ye old good years, where it was a reputable establishment. I could have stayed in a better room, in a more character hotel for half the money anywhere in eaton (just across the bridge), or in the travelodge if that was the kind of hotel I would have wanted. The Wren now looks like a travelodge, no character. For the record, I payed with my amex under protest.

Even I can't turn the light on. Some equipments are so old fashion and no body used it.....that is definitely not a good hotel.

Location and one member of Staff!

This was my third visit and my last! Again the unrefurbished rooms are very disappointing. They really need to accept they are poor quality and the services do not work correctly. The hotel should have two price policies depending on the rooms and when they are completed updating the older rooms.

Location - next to Windsor Castle, next to Eton Riverside Train Station. Walking distance to shops and Windsor Great Park. Cannot fault value for money, location and the amenities in the refurbished section of the hotel is 5*

Rooms in the main part of the hotel including the reception and main restaurant is looking tired and shabby. Rooms have very thin walls so the early risers and those checking out early can be well heard of. No sound proofing.

Room I was in was in the annex telivision was from the 60s it would not surprise me if the banister leading to the rooms colapses and then you will have a visit from health and safety have stayed a few times in hotel itself with no complaints but if I was to stay again I would make sure it was not that part of the hotel

The location by the Thames. Large and comfortable bed, good bathroom.

So called "most expensive" room located up back stairs and a fire escape: pretty poor to get to and view overlooking rooftops. Not what one expects from a "superior" room. No safe, no minibar, cheap doors : seemed very basic.

The location is perfect. Right on the river and close to Windsor Castle, shopping and restaurants.

The room and the bathroom were terrible, very old fashioned, cracked floor tiles and creepy crawlies everywhere. The double bed was on the small side too. Very noisy at 7.30am on a Saturday, when wanting a lie in as away from the family for the weekend. The service was very slow and at some point the waiters were rude. The restaurant manager didn't seem care that most, if not all the tables were complaining. He just stood around doing nothing and not helping out when they were clearly short staffed and didn't have a clue what they were doing and which table had ordered what....really bad.

Location

It was extremley noisy in the rooms, right by a staircase and could hear all other guests wakking up and down the stairs. Building wirk started above our room at 0815 !! No parking available for us but we did use the train station car park which was reasonable and easy to use.

Old fashioned style and excellent location to both Windsor & Eton and to the railway station.

Having to stay accross the road from the hotel.

Location good. Public car parking near by expensive but possible. However it wouldn't be adequate for more than an over-night stay.

I appreciate that the hotel has recently changed ownership. However my room was rather shabby, furniture ugly, shower but no bath. Stair and hall carpets grubby. Not a 4* experince at a 4* price. I'm sure it will be delightful after the up-grading is completed.

I really like this hotel. The location is great, the staff are professionally courteous and nothing is too much trouble. I particularly like the spa and the staff there. Although some work was being done to the shower room in the spa disruption was kept to a minimum.

The fire alarm in my room went off twice for no reason, which was a nuisance. The hotel's Internet wasn't working and this caused me some inconvenience. Also the tv in my room was dated and did not have a brilliant picture. These are all technical faults which should be rectified. If breakfast was included in the room rate it would have made the value for money more realistic.

The outdoor Jacuzzi and relaxation room. It was nice to be outdoors but warm at the same time!

It would have been nicer if the jacuzzi was open later on the Saturday. Our room was an ex smoking hotel room and the smell was still evident when you walked in.

Friendly helpful staff. Excellent location. Easy access to train station

Breakfast service unorganised - I did not receieve a cooked breakfast which cost 13.50