Shaftesbury Premier London Hyde Park - Guest Accommodation  

Only location

The rooms are vary small-claustrophobic. The facilities that was advertised when I booked the hotel weren't the same. The staff wasn't friendly and even aggressive when I asked for explanation why the room is not the same that I booked. Actually nothing good to remember. No any apologize for inconvenience and not enough fair offer from the manager side. I don't know what kind of board in UK give such amount of stars to the Hotel. Let they visit France, Germany or Italy.

It had a room for four persons. It was nice big beds. Not to small of a room.

When I n´made the reservation probably was a deposit taken from my account. My friends was supposed to pay the hotell. I had a lot less money to spend, and Idid not know why the mmoney was taken. I have not yet gotten the money back! This was a big dissapointment.

The Location was perfect for Paddington Station

As a solo traveller my room was (Guess what)in the basement at the back- there was a wardrobe halfway across the window, mind due there was no view!!Room next to the lift shaft- constant noise - could hold a conversation with the guests in the next room, wall so thin - never stay there again. Why should single people be treated as second class citizens when it comes to Hotel accommodation?

The bed was comfortable enough.

Reception staff useless and indifferent. I have never encountered such a poor attitude at any accommodation place. Eve, I think is her name, on morning shift, is aweful. We attempted to report an injury due to a fall in the poorly designed bath/shower. They could not find a book to do that. We were told to walk to a nearby hospital. No medical care was offered. No transport was supplied. I am still suffering from the injury. The room was hopeless: tiny, inappropriate furniture, no fridge. Definitely NOT value for money. Definitely will NEVER stay in that place again.

Good location - clean room

Very limited amount of space in the room

Lovely room. Split level. Cosy but smart

No proper bar to sit and drink in, in the evening, making it somewhat formal. There are two reception areas, one part would be a fantastic space for a chic little bar!

Staff was very friendly and de location is good.

The room and the bathroom we had, are very small.

Having read some of the other reviews, I was very apprehensive arriving at the hotel and even rang them the night before to check that they had the booking. My fears turned out to be unfounded, as the hotel room proved of excellent quality (recently refurbished) and a good deal too.

Had an issue with the room door entry card on the second day, which involved having to go back down to reception and also the lift wasn't working on the first day, but climbing to the 6th floor once was acceptable exercise.

Excellent value for the location, clean, modern, spacious. Just an excellent hotel and that is from someone who works as Senior Management in hotels!

Would benefit from a proper bar - there is space in the area adjacent to the reception. Would be a real bonus.

Much better than all the bad reactions

Every thing was perfect

We booked a double room and were told on arrival they had no more doubles and we had to have two singles instead

Location

Small pokey rooms difficult to have two people in. Old fashioned style and only sheets in the middle of winter!

Room facilities