Shaftesbury Premier London Hyde Park - Guest Accommodation  

Only location

The rooms are vary small-claustrophobic. The facilities that was advertised when I booked the hotel weren't the same. The staff wasn't friendly and even aggressive when I asked for explanation why the room is not the same that I booked. Actually nothing good to remember. No any apologize for inconvenience and not enough fair offer from the manager side. I don't know what kind of board in UK give such amount of stars to the Hotel. Let they visit France, Germany or Italy.

Tiny tiny rooms

The Location was perfect for Paddington Station

As a solo traveller my room was (Guess what)in the basement at the back- there was a wardrobe halfway across the window, mind due there was no view!!Room next to the lift shaft- constant noise - could hold a conversation with the guests in the next room, wall so thin - never stay there again. Why should single people be treated as second class citizens when it comes to Hotel accommodation?

The bed was comfortable enough.

Reception staff useless and indifferent. I have never encountered such a poor attitude at any accommodation place. Eve, I think is her name, on morning shift, is aweful. We attempted to report an injury due to a fall in the poorly designed bath/shower. They could not find a book to do that. We were told to walk to a nearby hospital. No medical care was offered. No transport was supplied. I am still suffering from the injury. The room was hopeless: tiny, inappropriate furniture, no fridge. Definitely NOT value for money. Definitely will NEVER stay in that place again.

Good location - clean room

Very limited amount of space in the room

Lovely room. Split level. Cosy but smart

No proper bar to sit and drink in, in the evening, making it somewhat formal. There are two reception areas, one part would be a fantastic space for a chic little bar!

Staff was very friendly and de location is good.

The room and the bathroom we had, are very small.

Very professional front desk staff.

Front desk staff member kindly ordered a taxi for me (to the local bar as it was snowing). He informed me that the price of the taxi would be £3. However, on arrival at my destination (just around the corner) the taxi driver charged me £8 and told me this was the minimum charge.

The hotel was in a really good location, and was a high standard hotel and would return again in the future

On a few occasions our door would not open and the lights wouldnt activate, so had to keep going to reception to solve this issue

Very clean and comfortable, and the staff were very helpful

It was a lovely hotel very clean, our room said deluxe ? it was decorated nicely & the furniture was ok lovely bathroom, comfy bed only slight problem was the room was very small had to turn sidewides to get by it, but it was only a base so would recomend it, I paid £79 ive paid more than that to stay in dives at kings cross, its only a 5min walk from paddington station so easy to get to.theres shops pubs & resurants rnd it.

Came back to have a drink in the hotel bar at 11.10 but it had closed.

Very convenient for our arrival point(Paddington Rail Station). We like to walk around the city and we found we could access Oxford Street/Regent Street with an extended walk including Hyde Park!

The location and staff are good. Good location in the sense it's very near to Paddington Train Station and that make it easy to travel via Express Train dirrect to Heathrow Airport.

The mattress was unfortable. The spring one of the mattress was not balance. When I sleep I feel like sliding to one of the side. The room was 404. Other then that everything are ok and the room are really warm for winter traveller :)