Best Western Plus Seraphine Hammersmith Hotel    

Friendly helpful staff.Very clean rooms.

This hotel should not have a four star rating.Very, very, very small room, double bed much too short & narrow, (only suitable for Munchkins). Room smelt of mildew/damp. Very poor standard (two star) breakfast with a chronic shortage of replenishments of both the food and cutlery. Cramped buffet.

Ideally situated for our trip,Hammersmith Apollo.

Mouse running across the dinning area,reported to staff.

The location. The quirkiness of the hotel. The staff, the breakfast the bathroom

The room was very small and could not get out the bed on one side

facilities in room and excellent standard of cleanliness Continental breakfast also excellent with wide choice staff friendly and efficient

nothing in particular

Hotel seemed to have had a recent refit. Everything was spotlessly clean. Staff seemed to be efficient.

Tiniest room I have ever had. It was necessary to climb over the bed to get to the door. Also smallest bathroom ever. Had to wriggle round miniature sink to get to toilet. Breakfast wasn't good. Bread was stale and fruit salad was very dried out. Presumably held over from day before. Coffee was good.

The room was clean.

Tiny room. Double bed was pushed against the wall otherwise it would not fit in the room. This should have been a single room. Noisy. Some you expect but this was excessive. Poor value for money. For the price we paid you would expect a bed you could get in and out of from either side!

Staff tried very hard to meet my needs.

Toiletries and paper products provided such as soap, tissues, etc..were of poor quality. As a frequent traveller I have come to rely on these products and don't pack them anymore. I felt the need to buy some of these at this hotel.

Nice decor, freindly staff, good location

Our particular room was very small

The convenience for travel to the West End

The room was a little too small as we are both tall people and the access from the lobby to the bedroom was very tiny

Room was a good size and the shower was amazing

Nothing

Room very clean. Bed comfortable. Staff efficient. Good choice of continental breakfast when we ate which was before 8.00am so don't know if still extensive choice later on.

There were no complimentary bottles or sachets of toiletries in the bathroom although there was some liquid handwash

Very plaised... And happy... Loved the comfy bed and the clean shower... And everything you need or you forget... You will find the room.. And the staff are very friendly... Defo I will come bk

Good location, easy acces to subway, newly remodled room, clean and good service.

Room phone doesn't work

Location and easy to find.

Car parking charges

Clean and comfortable. Great bed, pillows and bathroom

room was a bit small

convenient for the Hammersmith Appollo

the staircase leading up to reception was a bit off putting; in need of a hoover; but upstairs it was very clean.

Recently refurbished rooms are light, modern, compact and bijou. No window apart from a sort of skylight which worked well. No street noise. Ideal for our city trip, small room but well fitted out, tv, safe, tea/coffee, toiletries. We found the staff helpful. 30 min. from Heathrow on tube.

I little more variety in the continental breakfast would be appreciated.

Clean compact room. Fully equipped. Good location in relation to our venue

The breakfast was poor selection, not enough equipment not enough staff.

Modern clean rooms at a great price

Nothing

The hotel is very clean and cozy.The triple room size is compact and not too bad for 3 guests but you are supposed not too be chubby.We were quite pleasure to stay at this hotel and made the most of our trips.

I had to tell the front to note that the shower bath in our room was run out twice time,the rest was acceptable.

Great location and nice room.

Very very noisy water pipes in bedroom which woke up up a few times in the night. Breakfast awful. Low stock and little choice.

Great sized room, friendly staff, no outside noise, and beautiful decor. Also great location. I will definitely stay again.

Very basic hotel... Small bed! But nice bathroom clean with good sized powerful shower. I stayed on a Monday and the sound from the street and corridor undoubtedly disturbed our sleep. Regardless an excellent location to stay for a concert at the Apollo!

Very clean and great location

Small room for the price

My experience with this hotel was in general very good. I came running from the previous hotel which was horrible, and asked to come early a couple of nights with the same rate. The management gave me one additional night earlier to my original booking with the same rate. I am happy about that. The location is excellent, The service is excellent. I diffidently recommend the hotel for singles or couples on a budget

Very small rooms (We couldn't open the baby cot during the day because it blocked the bathroom door and the room door !!) I asked for a bigger room. They had one slightly bigger available but is costed more and they declined a free upgrade. The breakfast is only cold. No hot breakfast here. Bummer