Seraphine - Kensington Gardens

Liked the decor, comfort and cleanliness of the hotel, and its proximity to central London. Staff very helpful and hospitable.

I very much enjoyed my time at the Seraphine, the staff were very helpful and kind. The facilities were clean and top notch.

Very disappointing that there is no wheelchair access from Kensington High Street (the main entrance) and how do you get away without handrails on both sides of the stairs?

The telephone in my disabled accessible room was too far away from the bed so, as a disabled person, when the phone rang I could not answer it.

My room was small but perfect for the night. As long as I knew I could stay in a back room, away from the street, I'd stay again. The staff were excellent also.

I could not stay in a room next to the street, just too noisy.

the style of it and the Nespresso machine by the reception

the bathroom was a but small and although there was no noise from the High Street you could hear every guest coming back, so I woke up several times per night

The staff were extremely helpful and the hotel was immaculate. The bathroom was extremely modern and spotless. The continental breakfast was extensive and included in the price.On arrival, before we had even got to the bottom of the stairs a member of staff had come to help us with our bags, and also carried them down again for us when we left. They also recommended a place to eat, before we ambled off to the Royal Albert Hall which was less than half a mile away.Excellent.

The only thing, personally, I would have liked a bigger bed.

The hotel is very clean and staff are very helpful and friendly.

I was disgusted by the fact that i booked a junior suite and my daugher had to sleep on a camp fold away bed.

Really good location and handy to Tube and buses, staff friendly and helpful, good breakfast, nice decor and very clean rooms. The bathrooms, despite being tiny, were very functional.

On the first night we stayed in a first floor room and you could hear muffled noise from a bar below but the staff were very obliging when we complained and after we were moved the next day to a higher floor it was very quiet.The double executive room was very small so, if space is important, book a bigger room.

The hotel is excellently located, and staff were friendly and helpful.

The air-conditioning in our room wasn't effective, making it very hot in the night, which would be okay if the duvet had been thinner or changed to a blanket. Also, breakfast was lack of choices, and too plain.

The staffs are very helpful. We had jet lag and woke up around 6:00 am for 2 mornings, a staff just had breakfast ready for us, which suppose to start 7:00 am. The room was very clean and the design is modern. The location is very good and central.

The size of the room is a bit small.

location good and service and staff is also good. There is always clean up.

But lift is so slow. It's better to use stairs. also single room is so small.

Reently decorated throughout to a high stamdard, location excellent for that part of London, friendly helpful staff.

Breakfast fairly limited.