Seraphine - Kensington Gardens  

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The location is great, right between shopping some local tourist areas. Halfway between Heathrowe and central London as well, tube trips are split up fairly well. Main bedroom is typical London small. Bathroom was surprisingly large and nice for a hotel in this price range there.

Hard to find. The hotel starts on the second floor, there's only a door leading up to it at street level. Look for a Giraffe restaurant, and then look up. Then you should see the sign above you, and be able to find the right doorway. Also, the elevator doesn't go to the first floor.

Very friendly staff, comfortable beds. Great location near Tube, buses, attractions. Comped a shot of whisky and a nice pen when seeing our frustration with items below.

Internet not working for 24h, single person on duty was unable to fix (said no one else had complained). Second night, room was boiling hot. Thermostat controlled from front desk. Had a discussion with desk clerk that could only be described as Monty Python for its lack of making sense, though finally persuaded him to turn down the temp. Everyone friendly, very uneven in their ability to get things done. Room was just large enough for double bed and two single beds, not really room to move - for gbp250. I guess that is what it costs in London.

The staff was very friendly and helpful, they answered all our questions. Great location in a very nice neighbourhood right in front of the Kensington Gardens. There are three underground stations nearby (High Street Kensington is closed on weekends due to the planned engineering works, but you can go the Knightsbridge or Gloucester Road stations), easy access to all the attractions. Clean and comfortable rooms, very nice design. We enjoyed our stay!

Overall clean and polite, helpful staff

Extremely small room, breakfast very poor, not even the basics. Reception on the 1st floor without a lift, a bit tricky with luggage

Bathroom too small for anything.whole room not recommended for family.

very attentive staff and exceptionally clean would recommend a stay here

very friendly, good atmosphere

Though rooms were quite small, beds were very comfortable, and rooms were well equipped with tv, coffee/tea making facilities, hairdryer, and a host of handy bathroom items (shaving kit, sewing kit, dental kit, etc) Furnishings were very modern and attractive - we were admiring a particular chair and footstool, and loved the retro lampshades! Made the room feel smart as well as comfortable. Staff were fantastic, very helpful; insisting on carrying our luggage for us up and down stairs (nb. The hotel does also have a lift. We just chose not to use it as we were only one floor up) Hotel also felt secure as front the front, the entrance door was set back, and you would hardly notice the hotel was there if it weren't for the Sepraphine flag hung outside. Also perfectly located for Royal Albert Hall, which was ideal for our stay...especially given that it ended up snowing heavily on the Saturday evening! And so we didn't want to venture too far from Kensington High Street (where there were plenty of restaurants available, and a number of shops on hand for a Sunday mooch!)

When we first arrived on the Saturday afternoon, the street outside was bustling with people.. It was actually quite noisy! And we feared we would not sleep well at the hotel. But the staff assured us that the noise would not continue,....and they were right. It had just been a flurry of revellers out enjoying the rugby, and come evening, Kensington High Street was like a different place! Whilst the hotel did not have a restaurant, they did provide a handy menu in the room from which you could order a variety of take away items and have them delivered to the hotel to eat in the bar area. And in any case, there were plenty of eateries along Kensington High Street, and so the take away menu was not necessary for our stay. The room was generally beautifully decorated - a w scuffs here and there on the wall which perhaps required a clean or lick of paint. But otherwise, rooms and corridors were nicely decorated and felt quality and comfortable. Overall, we very much enjoyed our stay and would definitely book again for a visit to the Royal Albert Hall.

Hotel very clean. Staff pleasant and helpful. Good choice at the buffet breakfast included in room rate. Excellent French bistro next to hotel and plenty of other places to eat along this road - as well as shops.

It was an ideal location to get into the city and also see shows. The room although good was a a bit on the small side. I must say the staff were excellent. We enjoyed the stay.

We were going to the Royal ALbert Hall so the location was perfect, just a 5 minute walk. Also being right by Kensington Palace Gardens was a real bonus, plus the shopping in High Street Kensington was easily accessible.. For the price it was great. Rooms were rather small, but perfectly clean and comfortable.

For the price it was OK

Our stay at theSeraphine was everything we expect from a good hotel.

It was a good job the taxi driver knew the hotel, because we would have never found the small entrance at street level. Reception was at first floor level, and a bit of struggle with cases.