Seraphine - Kensington Gardens    

The care and attention of the staff

Location is great. Felt a little like a boutique hotel, breakfast room cozy and breakfast, while a little boring (same every day) was consistent. Overall good experience.

For the price..room was very tight; but considering the location, it was easy to overlook.

The room was described as "executive" but was really little more than a box room, very small.

Room was clean, fine beds and good WiFi coverage and performance. Excellent location for Kensington Park, Hyde Park, Royal Albert Hall, shops, pubs, restaurants, tube.

The location was perfect for us. Near the Royal Albert Hall and very near Kensington Park. The rooms were a bit small, but they were clean and looked rather new (no broken or scratched items).

The lift didn't work (most of the time).

The size of the so called superior room was tiny. The sink in the shower area was only a foot square

Good facilities, decent breakfast and friendly staff. Good location, especially for beautiful parks, Albert Hall and museums. Possible to walk into many central areas without expensive travel costs.

Not enough light above bathroom mirror for contact lens wearers, especially when taking out and inserting them! Grotty carpet with big stain. Pillows and duvet felt a bit worn and tired.

good location for Royal Albert Hall and Museums clean comfortable bed allowed luggage to be left several hours ahead of check in time good continental breakfast

Staff were very friendly

Room was really small. Even though I booked a single room...it was TINY...there was no room for a small suitcase other than the floor and I have never been in such a small shower.

Cleanliness

The fact that option of cooked breakfast was not INCLUDED in the price. But this is London and breakfast offered was lovely!

Well located Staff friendly Everything worked

46 stairs to the bedroom No lift on ground floor Smallest room we have ever had in ANY city in the world. Could just squeeze leg between bed and dressing table and impossible to walk past end of bed had to shuffle sideways to get past!

Small hotel and well positioned for the Royal Albert Hall

The rooms at the front of the hotel are noisy due to the night club opposite, although my wife slept through it.

Location

Stairs Staff Room Lift Lack of food options

friendly welcome, lovely decor, very clean which was impressive. good location.

nothing.

The Seraphine on Kensington High Street is friendly, clean and comfortable. I booked a single room which was certainly compact but well equipped and good. The bed was very comfortable and it wasn't stuffy or hot. The shower room was attractive and had good quality fittings. Breakfast was excellent with a very pleasant atmosphere in the dining room. The position is brilliant - Hyde Park just over the road, Kensington's shops all around and the Albert Hall and Exhibitions within walking distance. Good reasonably priced restaurants all around. Recommended!

You have to look carefully to find the Seraphine - its located on the first second and third floors and is accessed by just a single door between two restaurants. As stated the single rooms are a bit small; I didn't see a double.

Location

very clean and modern staff very friendly ideal location for royal albert hall

Room was beautifully finished, Breakfast was great and staff friendly and helpful

Some noise late at night outside

central location

rooms a little small but adequate for short stay

Location - 5 minutes from Albert Hall

The noise from the street below, but to be expected I guess...

Location, staff, comfort, Wi Fi, modern

Convenient

Rooms are small.

Enjoyed the convenience of the hotel, as it was near RAH, which suited us fine. It was clean and comfortable, and I would stay there again.

Lift was a little un-reliable, so found the stairs to top floor, tiring.

staff were v helpful/friendly with getting around city. rooms were clean with lovely decor.fab restaurant "spaggetti house" nxt door!

BEDS were so uncomfortable. alot of noise from a club across the road,& d main road in general. not really a hotel more like a fancy b&b,quite far from main shoppin streets,not walkin distance would stay closer nxt time 2 oxford st!

The hotel being so close to our visit place (Albert Hall).Helpful & friendly staff. Excellent choice for breakfast.

Nothing about hotel. Our bedroom I think must have been over a bar with music (not connected to hotel) and this was loud enough for us to hear until quite late at night. No criticism of hotel.