Seraphine Hotel, London-Kensington

Good value recently refurbished, good location , v helpful staff

Difficult to find, v small ,.poor bar and breakfast facilities noisy bar next door with v loud music until 2.00am which can be heard on 1st floor

The friendliness of the staff, the comfortable bed, rear room location with no noise and breakfast service in the room.

Minute bathroom basin and poor lighting over the basin plus limited room space.

Small, quiet, friendly. Excellent Internet connections, good buffet breakfast.

Hot water seemed to fail both mornings! Cold showers in December are not welcome.

I stayed in a single room which was small but very adequate and comfortable. The room was clean and attractive and the shower room was particularly clean and pleasant. I would definitely recommend the hotel to others.

Although the room was small everything about it was so tastefully done, it was quiet, the bed very comfortable and the staff very polite and attentive to our needs even down to holding the door open for us on more than one occassion. Excellent location for Albert Hall & Harrods

Only the bread used for toast, a thicker slice and better quality bread like a nice granary or similar would have made it perfect

Very friendly staff and rooms all very clean and modern. After surprise of how small it is, staff were helpful and rooms were ideal for a short break/city break. Very much enjoyed our stay. We will definitely recommend to friends and stay there again.

Initial reaction was that it is very small and more like a b&b the description could be more accurate but this did not affect our enjoyment of our visit.

Central Position... friendly staff

Reception is up one flight of stairs with no lift... so if you have a big suitcase (like i did) then can be a bit of a struggle... however the reception staff were very quick to come down and help me.. so cant complain too much

We enjoyed our stay, the hotel was great, lovely and clean, breakfast was good and the staff were very helpful

The restaruant wasn't open for food in the evening

I liked the design and layout of the hotel and bedroom/en suite. The bed was comfortable. The breakfast was good. Easy walking distance of tube station and Royal Albert Hall.

The noise from traffic was bad and we could hear people talking below in the next door coffee shop/bar until the early hours. The double glazing was ineffective as a sound barrier. The wash hand basin was extremely small and there was no mirror over and no light for make-up at the dressing table area in the bedroom.

Location excellent and very comfortable, friendly staff

Very nice design finishes in the room. Everything looked new and clean. Great shower!

Even though we had double glazing, the noise from the street outside our room kep us up most of the night. Pillows were too big - only one thickness to choose from. TV was a great flat screen, but badly positioned to the side of the room, so hard to see from the bed. Also for some reason the digital menus didn't work, so no TV guide, couldn't access hotel info on the TV or access radio or pay-for movies.

The hotel is newly renovated and this was done very nicely,with good solutions and decorations to make the rooms look and feel more spacious. We liked the Room, even though it was very small, which was ok for mother and daughter travelling together. The bathroom was small but nice,also renovated and very clean.Good shower.

The continental Breakfast needs to be improved.