Seraphine Hotel, London-Kensington

Good value recently refurbished, good location , v helpful staff

Difficult to find, v small ,.poor bar and breakfast facilities noisy bar next door with v loud music until 2.00am which can be heard on 1st floor

The friendliness of the staff, the comfortable bed, rear room location with no noise and breakfast service in the room.

Minute bathroom basin and poor lighting over the basin plus limited room space.

Small, quiet, friendly. Excellent Internet connections, good buffet breakfast.

Hot water seemed to fail both mornings! Cold showers in December are not welcome.

I stayed in a single room which was small but very adequate and comfortable. The room was clean and attractive and the shower room was particularly clean and pleasant. I would definitely recommend the hotel to others.

Although the room was small everything about it was so tastefully done, it was quiet, the bed very comfortable and the staff very polite and attentive to our needs even down to holding the door open for us on more than one occassion. Excellent location for Albert Hall & Harrods

Only the bread used for toast, a thicker slice and better quality bread like a nice granary or similar would have made it perfect

Very friendly staff and rooms all very clean and modern. After surprise of how small it is, staff were helpful and rooms were ideal for a short break/city break. Very much enjoyed our stay. We will definitely recommend to friends and stay there again.

Initial reaction was that it is very small and more like a b&b the description could be more accurate but this did not affect our enjoyment of our visit.

The only positive thing worth mentioning is that the Receptionists were friendly and very helpful. Otherwise, this has been my worst experience ever in Europe!

First, the photos of the rooms on Booking.com were deluding. The hotel is marked 3 stars and I'm not even sure it deserves the word Hotel. This is the 2nd time your site has caused me to go through a very negative experience in Europe! The first time I had to pay more than advertised to get something decent. As for the hotel, The rooms are teeny weeny and are better suited for dwarfs. The foot of the bed was so close to the wall, I had to squeeze between them to get to the window...Double rooms weren't any better! The "hotel" is in a 3 storey building and has nothing other than a space in front of the reception area where they serve breakfast ...only...They serve no other meals!!!

The Hotel staff were of extrmely hospitable, we had everyone trying to extend their full help to ensure we had a pleasant stay, even the General Manager.

Everything was great about the place,the only negative would be the narrow stairs leading to the reception.

The Hotel staff were helpful, obliging and friendly, our room was well appointed, and very clean and well maintained (recently refurbished 2009?). the Hotel is in good location with easy access to central London, and all this at a reasonable price. I would definately book here again.

The shower room basin was a bit small!

There was a high standard of cleaniless which is rare these days. But that might have had something to do with this being a new place. It would be interesting to see if the hotel manage to maintain this level after having been open for several months. The staff (particularly the guy at reception) were very helpful. Location is excellent, so as they say 'it's a trade-off'. Free wifi was a great plus too!

The room I had was very small, but probably adequate for just an overnight - which is what I had. Had to have a 'luke warm' shower which was not pleasant - not sure if this was due to a faulty heating system or just that soemone forgot to switch it on. The breakfast was very basic, and although I did get a 'full breakfast' this is pre-ordered from 'Giraffe' below and when I got it it was just warm. The dining room was very small and certainly not adequate for a hotel. It really felt like all the guests were on top of each other. I think the only thing that prevented real problems was that people came to breakfast in dribs and drabs and not at once (which would have been a nightmare). Please allow more room for dining !!

The location of this hotel is fantastic, just opposite Kensington Palace and the gardens. The room quality is by far superior to what I have previously had to stay in when in London. The rooms have all the facilities that you would expect and more like free WiFi. Breakfast was included. The ultimate thing is that the staff are always going out of their way to help. Excellent all round

Location, staff, price, being new

Everything too small, including rooms