Seraphine Hotel, London-Kensington

Vriendelijke service, prima bed, uitstekende douche (zelden in een 4 sterren hotel zo'n goede douche gehad)

Keurig, schoon en goede voorzieningen op kamer.

Benauwde opgang via trap naar eerste verdieping, waar receptie. Kamer toch wel erg kleine kamer . Kon nauwelijks tussen bed en muur door komen.

De vriendelijke en persoonlijke ontvangst. De kamers waren erg klein (zelfs de double de luxe), maar goed ingericht met een zeer comfortabel bed en een goede douche. Nieuwe en schone kamers. De eenpersoonskamer was zeer klein, maar sfeervol. 5 Minuten lopen van metrostation gelegen aan Circle line en tegenover Hyde Park.

De double deluxe kamer (nummer 104) lag met de muur naar een pub. Elke avond van 23.00 uur tot 03.00 uur leek het alsof je in de pub zelf zat. Goede muziek dat wel, maar geen oog dicht gedaan. Halverwege nacht 2 zijn we verhuisd naar een andere kamer (helaas kleiner, maar wel rustiger). Het ontbijt is eenvoudig, maar prima. Helaas beschimmeld fruit in de fruitmand. 2 Dagen lang. English Breakfast en een omelet moeten de dag vantevoren worden besteld. Gratis internet, maar geen werkende printer om boardingpasses uit te draaien. Waarschijnlijk allemaal opstartproblemen.

the central position and the confortable bed

the entrance on the street is anonymous

The location, being very handy for the Royal Albert Hall and Ken High St. Owing to its new refurbishment, everything was sparkly and clean. The staff were polite and courteous.

We stayed in a 'suite' which was a generous term in anyone's book. The night receptionist had no knowledge of the bar, nor of any of its contents.

Small, but beautifully appointed room, perfect location for the Albert Hall and Kensington/Knightsbridge shopping. The staff are great - really helpful and the hotel makes the very best of its limited space.

Nice friendly feeling, but I had to move the bed to get into the room!

The bed was in the way!

At 11am on the day of arrival, I was re-booked into a different hotel miles away in the city. They suffered a "flood".

It has been recently renovated. There is easy internet connection in the rooms. The location is excellent.

The Hotel staff were of extrmely hospitable, we had everyone trying to extend their full help to ensure we had a pleasant stay, even the General Manager.

Everything was great about the place,the only negative would be the narrow stairs leading to the reception.

The Hotel staff were helpful, obliging and friendly, our room was well appointed, and very clean and well maintained (recently refurbished 2009?). the Hotel is in good location with easy access to central London, and all this at a reasonable price. I would definately book here again.

The shower room basin was a bit small!

There was a high standard of cleaniless which is rare these days. But that might have had something to do with this being a new place. It would be interesting to see if the hotel manage to maintain this level after having been open for several months. The staff (particularly the guy at reception) were very helpful. Location is excellent, so as they say 'it's a trade-off'. Free wifi was a great plus too!

The room I had was very small, but probably adequate for just an overnight - which is what I had. Had to have a 'luke warm' shower which was not pleasant - not sure if this was due to a faulty heating system or just that soemone forgot to switch it on. The breakfast was very basic, and although I did get a 'full breakfast' this is pre-ordered from 'Giraffe' below and when I got it it was just warm. The dining room was very small and certainly not adequate for a hotel. It really felt like all the guests were on top of each other. I think the only thing that prevented real problems was that people came to breakfast in dribs and drabs and not at once (which would have been a nightmare). Please allow more room for dining !!

The location of this hotel is fantastic, just opposite Kensington Palace and the gardens. The room quality is by far superior to what I have previously had to stay in when in London. The rooms have all the facilities that you would expect and more like free WiFi. Breakfast was included. The ultimate thing is that the staff are always going out of their way to help. Excellent all round