Seraphine - Kensington Gardens  

Läget Ok frukost Rent o snyggt God motion i de branta trapporna

Hotellet hade vad vi sökte, ett 3-bäddsrum med 3 riktiga sängar och inte bara en bäddsoffa som många andra erbjuder sina gäster. Detta var viktigt för oss. Trångt vid frukostbordet men gemytligt.

Rent och fräscht. Snyggt inredda rum. Trevlig personal.

2 månader I förväg bokade jag rum för 3 pers - mig, sonen och dottern. Detta hotell erbjöd rum för just 3 pers - inte alla hotell som har det. Meddelade dessutom att jag behövde en extra säng för 12-årig dotter. Anlände trötta till hotellet kl 22.45 c:a och fick ett mindre dubbelrum med en säng och ett täcke! Det var ju omöjligt för 3 pers att sova så (sonen är 14 år). Sonen fick då en madrass på golvet (4-stjärnigt hotell, hm...?) Eftersom vi kanske(!?) skulle byta rum nästa dag kunde vi inte packa upp. Dagen efter blev vi erbjudna att byta hotell! Jag blev förbannad och ville inte packa ihop allt och krångla och åka iväg. Då först erbjöd man sonen ett eget enkelrum och det accepterade vi. Tråkigt krångel, man påstod att jag bokat felaktigt. Hade jag inte blivit arg så hade inget rättats till. Trist att sova på golvet på ett annars elegant 4-stjärniga London-hotell.

Litet och mysigt hotell med trevlig personal, bra läge med busshållplats precis utanför.

Rummen är små.

Otroligt trevligt litet hotell. Inga stora ytor men detta kompenseras upp av mycket trevlig personal och fräscha nya lokaler. Hotellet känns helt nyrenoverat och fräscht och trots att det ligger precis vid en stor gata hörs ingenting av biltrafiken.

Hårda kuddar.

Location, breakfast, wireless. Literally 5 min from High Street Kensington Metro. Self service breakfast had choices of salami, cheese, cereal, fruit, yoghurt, jelly, butter, honey, tea, coffee, muffins, donuts - kids (9 & 12 yrs old boys) really liked it. Wireless worked properly all the time and it was free.

Rooms are really small, even though I called in advance and had a reservation done with it they didn't have extra bed ready in the room. We actually had to change hotel upon arriving. From Seraphine Kensington Gardens to Seraphine Olympia (both on same avenue, aprox 10 mins apart). Seemed a bit pricey to me.

The hotel is in an excellent location, easily accessible by tube/bus and right opposite Kensington Gardens. Lots to do in the area. Staff were very helpful and friendly.

Small room (attic) and not executive double as advertised, no safe as advertised, or iPod docking station Not hotels fault but Booking.Com as advertised as ok for 3 people but had to be accommodated in a different room.

The positioning was good, close to the underground and with good shopping & restaurants in the area.

The hotel was overrepresented online. On arrival late at night we were expecting a hotel with a lobby but there was a narrow entrance which was hard to find & 2 flights of stairs upto the reception. We had to carry our cases up the stairs. The reception area was small & overcrowded with a few tables for breakfast. When more than 3 couples ate breafast there was no way to get to the buffet. The first night we were given a room which was so small we couldn't move around & no cupboard space. The next day we were moved to a larger room. There was only one member of staff on duty who served as the receptionist/ breakfast waiter/ porter etc etc.

Good location free wifi and I was given the code without asking

Room incredibly small, nowhere to put belongings did not sleep well, pillows poor quality, very hard uncomfortable bed I thought we had an en-suite bathroom but it was a shower room with broken tile on floor and broken shelf noise from generator

Very nice staff. Happy to help. Lovely bathroom and the shower was amazing.

Air conditioning was rubbish, Windows only opened one inch, Lift was very bad only used it once and it stopped between floors and we had to go up to the next floor to get out!! Also has no internal door so little (or big) fingers could get trapped. Breakfast was very poor in quality- only one of things were put out, only one sort of cereal for children, not what I expected. The dinning room was in the main reception and you can only get 14 people in it at one time. Its a very very small hotel and this really needs to be made clear to people, I did not think it was worth the amount of money that we paid.

Excellent. This was the best stay in London ever, as far as I am concerned. The hotel is small, but the cleanest I've found in dozen of trips to London. Anything you may need is there at disposal, and the staff is very professional and nice. Everything is laid down with taste, and you don't feel oppressed by the small spaces, since it's all very nice. Very good breakfast indeed, although I'd have preferred English than continental. Quality/price ratio is unbelievably good, if you consider where you are...

Quiet environment and convenience to shopping, sightseeing and public transport

Great location. Clean room. Very good bathroom.

Very small bed in a room not much bigger than the bed. Basically, it's like a Japanese 'capsule hotel'. If you don't want to hang out much, it's just fine.