Seraphine - Kensington Gardens  

Location, breakfast, wireless. Literally 5 min from High Street Kensington Metro. Self service breakfast had choices of salami, cheese, cereal, fruit, yoghurt, jelly, butter, honey, tea, coffee, muffins, donuts - kids (9 & 12 yrs old boys) really liked it. Wireless worked properly all the time and it was free.

Rooms are really small, even though I called in advance and had a reservation done with it they didn't have extra bed ready in the room. We actually had to change hotel upon arriving. From Seraphine Kensington Gardens to Seraphine Olympia (both on same avenue, aprox 10 mins apart). Seemed a bit pricey to me.

The hotel is in an excellent location, easily accessible by tube/bus and right opposite Kensington Gardens. Lots to do in the area. Staff were very helpful and friendly.

Small room (attic) and not executive double as advertised, no safe as advertised, or iPod docking station Not hotels fault but Booking.Com as advertised as ok for 3 people but had to be accommodated in a different room.

The positioning was good, close to the underground and with good shopping & restaurants in the area.

The hotel was overrepresented online. On arrival late at night we were expecting a hotel with a lobby but there was a narrow entrance which was hard to find & 2 flights of stairs upto the reception. We had to carry our cases up the stairs. The reception area was small & overcrowded with a few tables for breakfast. When more than 3 couples ate breafast there was no way to get to the buffet. The first night we were given a room which was so small we couldn't move around & no cupboard space. The next day we were moved to a larger room. There was only one member of staff on duty who served as the receptionist/ breakfast waiter/ porter etc etc.

Good location free wifi and I was given the code without asking

Room incredibly small, nowhere to put belongings did not sleep well, pillows poor quality, very hard uncomfortable bed I thought we had an en-suite bathroom but it was a shower room with broken tile on floor and broken shelf noise from generator

Very nice staff. Happy to help. Lovely bathroom and the shower was amazing.

Air conditioning was rubbish, Windows only opened one inch, Lift was very bad only used it once and it stopped between floors and we had to go up to the next floor to get out!! Also has no internal door so little (or big) fingers could get trapped. Breakfast was very poor in quality- only one of things were put out, only one sort of cereal for children, not what I expected. The dinning room was in the main reception and you can only get 14 people in it at one time. Its a very very small hotel and this really needs to be made clear to people, I did not think it was worth the amount of money that we paid.

Excellent. This was the best stay in London ever, as far as I am concerned. The hotel is small, but the cleanest I've found in dozen of trips to London. Anything you may need is there at disposal, and the staff is very professional and nice. Everything is laid down with taste, and you don't feel oppressed by the small spaces, since it's all very nice. Very good breakfast indeed, although I'd have preferred English than continental. Quality/price ratio is unbelievably good, if you consider where you are...

Quiet environment and convenience to shopping, sightseeing and public transport

The availability of wifi also that breakfast was available as room service at no extra charge.

Though rooms were quite small, beds were very comfortable, and rooms were well equipped with tv, coffee/tea making facilities, hairdryer, and a host of handy bathroom items (shaving kit, sewing kit, dental kit, etc) Furnishings were very modern and attractive - we were admiring a particular chair and footstool, and loved the retro lampshades! Made the room feel smart as well as comfortable. Staff were fantastic, very helpful; insisting on carrying our luggage for us up and down stairs (nb. The hotel does also have a lift. We just chose not to use it as we were only one floor up) Hotel also felt secure as front the front, the entrance door was set back, and you would hardly notice the hotel was there if it weren't for the Sepraphine flag hung outside. Also perfectly located for Royal Albert Hall, which was ideal for our stay...especially given that it ended up snowing heavily on the Saturday evening! And so we didn't want to venture too far from Kensington High Street (where there were plenty of restaurants available, and a number of shops on hand for a Sunday mooch!)

When we first arrived on the Saturday afternoon, the street outside was bustling with people.. It was actually quite noisy! And we feared we would not sleep well at the hotel. But the staff assured us that the noise would not continue,....and they were right. It had just been a flurry of revellers out enjoying the rugby, and come evening, Kensington High Street was like a different place! Whilst the hotel did not have a restaurant, they did provide a handy menu in the room from which you could order a variety of take away items and have them delivered to the hotel to eat in the bar area. And in any case, there were plenty of eateries along Kensington High Street, and so the take away menu was not necessary for our stay. The room was generally beautifully decorated - a w scuffs here and there on the wall which perhaps required a clean or lick of paint. But otherwise, rooms and corridors were nicely decorated and felt quality and comfortable. Overall, we very much enjoyed our stay and would definitely book again for a visit to the Royal Albert Hall.

Hotel very clean. Staff pleasant and helpful. Good choice at the buffet breakfast included in room rate. Excellent French bistro next to hotel and plenty of other places to eat along this road - as well as shops.

It was an ideal location to get into the city and also see shows. The room although good was a a bit on the small side. I must say the staff were excellent. We enjoyed the stay.

We were going to the Royal ALbert Hall so the location was perfect, just a 5 minute walk. Also being right by Kensington Palace Gardens was a real bonus, plus the shopping in High Street Kensington was easily accessible.. For the price it was great. Rooms were rather small, but perfectly clean and comfortable.

For the price it was OK

Our stay at theSeraphine was everything we expect from a good hotel.

It was a good job the taxi driver knew the hotel, because we would have never found the small entrance at street level. Reception was at first floor level, and a bit of struggle with cases.