Seraphine - Kensington Gardens

In general I found the whole experience to be great, the staff in particular were extremely helpful especially when my girfriend became ill. I found the size of the hotel to be an advantage because it gave it a more personable touch.

Clealiness and location.

Extremely small rooms.

It is a very new and clean hotel which impressed by its consistent design down to the detail. Everything fits together throughout the hotel: lamps, carpets, floors, sofas, pillows, pictures, cups, which made may stay very pleasant. Breakfast, service, room climate, facilities and internet (which is via cable, not WiFi) were perfect. I particularly liked the sumptuous shower at the ceiling and the large photo-wallpapers.

The staff is excellent, especially the receptionist! The hotel is quite pleasant and well located, has a metro station a few minutes walk. I would definitely stay here again!

lovely hotel bed very comfortable really handy for royal albert hall.staff very helpful plenty of restaurats nearby also handy for tube and bus stops.funky rooms and great shower.continental breakfast choice was great.a really great place to stay

From the moment we went through the front door, we loved the Seraphine! Very trendy design, super staff who met us at the door and took our luggage. Contemporary design throughout the whole hotel. We had booked a junior suite as we had our young son with us, wonderful spacious room overlooking Kensington Gardens. Beautifully decorated, spacious bathroom, tea/coffee/kettle in room. They even left us 3 bottles of water every day too. Lovely continental breakfast, bread, fruit, cereal, yoghurt, tea, coffee etc & plenty of it! Ideal location, just a couple of minutes from Kensington High Street tube station & the shops. Plenty of bars & restaurants nearby. Can't wait to go back again

Nice design, well done in a boutique style. Location.

It is situated next to a bar / nightclub and on a Saturday night, the night of my stay the bass music thumping went on until 2am. If this is a nightly occurence it is unacceptable. I would only recommend this hotel if I new what night the disco occered.

Everything in hotel is new, that is a big plus. Staff is very very kind, for example; breakfast in room for free on request. We had room in the back, which was away from busy High Street Kengsinton, therefore quiet. Hotel is smack front of Kengsinton Garden (right next to Hyde Park). Whole Foods flagshipstore is just 1 minute walk away; excellent! Everything else is in pleasently walking distance (Natural History & V&A, Buckingham Palace). Or take the Underground (2 min walk).

Reception is on first floor, only accessible via stairs. Though remaining floors have a (small) lift If you have heavy bagage, you could ask staff to carry it. Our room was very nice, a bit on the small size (but efficiently organised). Our bed was comfortable; very clean w/ crispy white sheets, wide enough for 2 people and very good pillows. Maybe for some who are considerebly taller, the bed might be shortish (I am 1,76m and the bed fitted with somewhat to spare).

location, simplisity and comfort, design of the interior, lift, bathroom, room and corridor lights

too small size of the single room

FRiendliness of staff. Choice at breakfast. Room supplies.

Room a bit small for 2 - ok for overnight.Bit noisy too - at front.

The hotel is small but well positioned. The staff were excellant. The rooms are pleasant and well furnished. A great place to stay for business or pleasure. There are no restaurant facilities (breakfast is served in the reception area) but there are many very good restaurants within close distance. Great for the Albert Hall

The staff were really excellent - friendly and helpful without being intrusive. I liked the free wi fi and the design of the rooms and reception.

The hotel was clean,staff helpful.The location was very good for the Albert Hall,kensington palace and reasonable for the museums.Good for bus routes and tube.

There are 2 flights of stairs to the reception,but a lift to higher rooms.The hotel is very small which could be a problem if busy.The stairs problem was not mentioned on your website.