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41 Great Cumberland Place, Westminster, London, W1H 7LG, United Kingdom – Show map – Subway access
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289 verified reviews
They speak your language!
Shaftesbury Suites London Marble Arch's staff speak: Portuguese, Italian, English
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Internet via modem is available in the hotel rooms and is free of charge.
No parking available.
24-hour front desk, Luggage storage, Laundry, Dry cleaning
Non-smoking throughout, Air conditioning
Portuguese, Italian, English
14:00 - 00:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 100 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 290 reviews
Value for money
Show reviews from:
This stylish 4-star hotel is in the West End, 100 metres from Marble Arch London Underground Station. It boasts modern, luxury rooms and a Michelin-starred restaurant.
Score from 3516 reviews Very good
This 5-star luxury accommodation is situated within the stylish Marylebone district of London, just a 5 minutes’ walk from Oxford Street.
Score from 698 reviews Good
Superbly situated, Thistle Marble Arch overlooks Oxford Street and Marble Arch, a 10-minute taxi ride away from Paddington Train Station and its fast link to Heathrow Airport.
Score from 1508 reviews Good
In a prime location, DoubleTree by Hilton Hotel London - Marble Arch offers Michelin-starred dining and comfortable rooms just a minute's walk from Oxford Street.
Score from 467 reviews Very good
Unavailability of breakfast.
Hotel is in a great location, really good facilities (good shower, skysports, mini bar, hairdryer etc.)
Staff were very slow, check in process was awful, checked in at one address to be told room was at another only to get there an need to check in again and no room available. Was asked to sit in the restaurant to wait to be attended to as there was a few people waiting, then other guests arrived and were seen to first. Other guests were offered drinks as they waited in restaurant but not us. Bed was of poor standard and sloped into the Middle from both sides. Some fixtures and fitting in room were hanging down loosely and window was jarred open and could not be shut, when asked reception was informed nothing could be done about it
The staff is very friendly and helpful
Great location, close to Oxford street. Clean room.
This probably was the smallest room I have ever stayed. Although the reservation information said the room is 14 square m, it seemed that the room was half as much. The room was in cellar with some kind of window, but no possible to leave the curtains open (since then everything can be seen from the street).
The cleanliness of hotel
Customers service location of the hotel and they way I was treated after I stayed by the customer service manager absolutely terrible say they will ring you back and never do will never stay with this company again
Location is good, free wifi and fast. Freindly staff and smiley faces (: I like it also because of the good prices compared to others. I will come back again to this hotel for sure.
No elevators , if you got a room from 2 floor to fifth you will dislike that for sure
The room size. No room service in the facilty .
Its location, the room size and the friendly staff
The non common areas and the very small reception
Value for money. Room size.
Reception were lovely wel to be honest all staff were so lovely and helpful helpful.... Room was so modern and so clean we loved it, nice comfy bed and comfy sofa, nice large tv and loved the mirrors in the bathroom perfect for doing all your make up in. If you wasn't happy with that we also had more mirriors in the room, one you can even check your outfit in, given shampoos, shower gel, body lotion minis daily or when needed even though we did being our own. It's was my boyfriends birthday so when we booked with booking.com we advised this so when we got to Shaftesbury Suites the front desk had done a birthday card with a complimentary bottle of wine so that was lovely... I didn't go for breakfast but my boyfriend did and he said it was a very nice English breakfast indeed and the staff done all they could for you.. Only about a 5min walk or so on to Oxford street, local shops on same road for drinks, food etc if needed... Thank you so much for a perfect stay we will definitely be staying again sometime specially when we need to do some shopping :)....x
The shower room could of had more space as there was no room to move about when you got out of the shower, you had to get ready in the bedroom and lastly whoever was above were really noise early morning 3am etc and it did echo/ sound and wake us up I think this is because it is more like a house rather then a big hotel
Staff are friendly, always smiling and ready to please. Room was clean and neat. Conveniently situated and close to the tube station.
Room was quite small ... would have liked to have a window
It was a nice time that we spent in London, the location was great with accessiblity to all nice places in down town.
In availability of elevator. The hotel has 2 building and you will have to use the main building for breakfast or bussiness activity
There was no lift and rooms were very small . the lobby manager was in the other building
The bed was sooo small
Nearly refurbished with taste; nice and clean.
I booked this room last minute to be able to stay near my offices after a management meeting. The single room I got was hands down the smallest hotel room I have ever stayed at. The problem was that at 2am, some noisy drunk girls made it back to the room opposite mine and made such a raucous they woke me up. despite me complaining to the night guard, this kept going on where they were going up and gown the stairs and being noisy, meaning I didnt get to sleep until 3am and had to be up at 6am, so the £180 rate was a little sharp for 3 hours' rest! Needless to say I will not stay there again :-(
Small size room, noisy, internet very poor and it hack my laptop and have to format it and paid 90 pounds.! and worst thing that they have but in another hotel that I did not book with!!!!!!
Location Staff was cooperative
Complaints from all other guests everytime we passed by. Cleanliness was not too good.
Modernised bedrooms and very nicely done Good value for london Quiet street but easy to get to marble arch tube
My double club room and Location.
Same floor as reception and few noises from upstairs.
Close to the tube and ethnic food. The complaint we had with the hotel was delt with in a timely manor. In addition, the gave us free breakfast as a apology
Wifi was down for 12 hours, the room wasn't ready on time ~30 min late and some minor maintenance issues needed to be attended to.
- Location - Staff - Rooms (small but nice)
- No lift
It was perfectly located. If you aren't spending any time in your room and you're travelling alone, it's perfect.
Very small but the price is worth the sacrifice.
Early check in, late check out. Very leisurely experience. Having the room for 22 hours meant be could use it as a base rather than somewhere to sleep. Perfect for West End and very quiet. Only 5 minutes walk from Marble Arch tube station.
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