Shaftesbury Suites London Marble Arch  

Good quality hotel in a strategic location of London

breakfast should be included in the price of rooms

My room was apparently out of action so they offered room at the Barbican which I rejected; eventually offered 'upgrade' so they did have a room; room ok, water lukewarm; needs instructions for lghts and shower; no lift.

Rooms were very modern and stylish. The bar in the Montcalm was excellent and the staff there were amazing? They remembered our order the second night? I would stay in the main hotel again.

The wifi didn't work for the entire weekend. In this day and age that's really annoying. It worked in the hotel but it's no fun being on the iPad in the bar. If I'd had work to do it would have ruined the weekend.

Location

Facilities

was well presented and very friendly

The location was ideal, close enough to all amenities.

It would have been appropriate to advise us that refurbishment work was being conducted at both properties either side of us during our stay. We also assumed from our booking that fresh fruit and water was available each day during our stay and not just day one. The staff were foreign and at times did not seem to fully understand us.

We were actually upgraded to The Montcalm just a block away. Very nice place. These scores are for the Montcalm rather than the Shaftesbury Suites.

Great for a business lady - safe, convenient, and clean

Unfortunately at the moment, there are building works to both sides of the property - but only during working hours.

We Like'd The decor of the room, the big tv with choice of channels, and not much else

Customer Service was terrible, staff that barely spoken English, They didn't put up details that u need a 50 pound deposit on arrival as it said no deposit needed, the room was nice but too hot even with the heating off and the windows opened all day was still very hot ! rooms were very very small! At the top press was very dusty when u turned on air conditioner all the dust flys off into the air ! we had an awful time at this 5 star hotel !!!! ***** first to experience how bad a 5 star could get !! please guys dont book this hotel if u have some expectations...

Location was perfect! That was the main reason to choose this hotel- around the corner is Oxford street and Marble Arch metro station.

Single room is in basement (but I was ready for that). The size of the room- for 89GBP it is ment to be as a 4 star hotel room but according to hotel regulations the room has to be bigger. It was like minisized 4star hotel room:) A little bit too poor light in the room.

The location is perfect and the room we got was lovely we didn't find it too small at all it is the centre of London in a converted Victorian house at the end of the day.

There was construction going on in the building next door and we were woken up very early by drilling Sat and Mon morning.

Despite the hotel being small it was lovely decorated and the rooms were beautiful. You could tell alot of thought and design had gone into the presentation and luxury theme. Couldn't really fault the style and comfort and the price was great.

One thing I didn't like about the hotel was our room was on the first floor about 2 meters from the reception desk meaning you could hear people leaving and arriving at the hotel. Even as a heavy sleeper I found this quite distracting and annoying. I'm sure however the rest of the rooms are fine. There was also building work going on next door which started at 7:30am which we were not informed about. Meaning again, we kept waking up.

-Small room, not enough space to open up our luggage. -No elevator, had to carry our luggage to the room from the stairs.