Shaftesbury Metropolis London Hyde Park

Very nice room.Good position close to Paddington station.

3 nights

good hotels but room is small

The room given at check-in was very small, but the hotel manager was very kind to upgrade us to a larger room, after our request and he even gave free breakfast for the last 3 nights. Staffs were extremely helpful.

It was very confort (bed, seats,envirument,.....)

Staff are not frindly.

Very helpfull staff. Location. Very good breakfast. Nice room.

It was a good experience. The room was small, as expected, but tidy and comfortable. Housekeeping visited every day to change towels and restock tea-coffee. In our second floor room there was even wireless internet connection. All in all, a good choice.

Internet connection speed and quality could be improved.

It was clean friendly close to ammenities such as the underground stations. We were able to leave luggage with them afer booking out of hotel and came back after 2 while we did last minute wander round london.

it was a bit close in the room as no windows to fresh air though this was expected

Free upgrade to a Club room, good quality TV and free internet reception, a decent breakfast buffet including full-cholesterol English fry-up.

Room sizes generally pretty small, but that's London for you, especially at this price point. Wouldn't let me eat breakfast 20 minutes early on Sunday (leaving for a plane) because it "wasn't ready". I was looking at (and smelling!) the bacon in the serving trays!

Good location to underground etc. Also plenty of restaurants etc about.

Staff were very helpful, I forgot something in the room and they found it and kept it for me to retrieve

Room unbelievably small. Should not be allowed by law! (Probably isn't!).It was 2.5 mt x 2! The bathroom was 2 mt by 70 cm! The bed was just stuck against the window. I had to put the coffee and tea tray on top of the closet, or there wouldn't even be any room to put my briefcase in. Absolutely unacceptable. To reach the room, you had to go through so many narrow corridors and level changes (3 steps here, 2 steps there, etc.) that to do it with two bags was a complete nightmare. I don't even want to imagine what it would be like if you were in any way challenged in your movements.

I liked the shower and free internet facility.

Our room was in the basement where we couldnt open the window and could here the tube passing.

The room is very small

Staff was OK although they did seem to me to be a little unexperienced.

The hotel room was promoted via the internet as a "Deluxe Double room". Although the price was relatively low I have lost the trust in ordering hotel rooms via your web-site as this room was the smallest and most cramped hotel room I have ever stayed in over the last 15 years in my career and staying in London. The room was so cramped and small that you nearly could not move around without feeling. The desk in the room was so overfilled with glasses, tee pot etc etc that you could not see the desk and the only place to move it all to was the cupboard. The toilet was so small that you almost should go backwards onto the toilet. Shower cabin same. Basically a bad internet booking experience!