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78-84 Sussex Gardens, Westminster, London, W2 1UH, United Kingdom – Show map
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Shaftesbury Metropolis London Hyde Park's staff speaks: Romanian, Portuguese, English
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Food & Drink
Wired internet is available in the hotel rooms and is free of charge.
No parking available.
Room Service, 24-Hour Front Desk, Baggage Storage, Laundry, Ironing Service, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Romanian, Portuguese, English
2:00 PM - 12:00 AM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 1187 reviews
Value for money
Show reviews from:
Less than a 5 minute walk from London Paddington Station and Hyde Park, this boutique hotel offers elegant rooms with free internet and satellite TV.
Score from 2114 reviews Good
Just a short walk from Bayswater and Queensway Tube Stations and a 5-minute walk from Hyde Park, this 4-star hotel has a 24-hour front desk and free broadband internet.
Score from 2822 reviews Good
A 5-minute walk from Paddington Train Station, Best Western Shaftesbury has direct access to Hyde Park, the upscale Mayfair and Oxford Street.
Score from 3403 reviews Good
With a fitness suite, luxury bedrooms and free Wi-Fi, the 4-star Shaftesbury Hyde Park International is a 5 minute walk from Bayswater Underground Station. Hyde Park is just 330 yards away.
Score from 928 reviews Good
Breakfast and good customer response
Location is good, close to Edgware road. 2 min walking to bus stop. clean room and friendly staff.
size of the room is quite small, but this is standard in most of London hotels.
Proximity to main transportation & easy walking distance from Marble Arch.
Nothing was worth mentioning as didn't like.
Disappointed that the hotel didn't have a bar.
Top location away from the noise yet soo near to the centre.
comfortable rooms and hospitality of the staff.
beds could be bigger.
I got an email on the morning of my booking to say that my room wasn't available due to "essential maintenance". I had only booked it a few days prior so I doubt very much that they didn't realise essential maintenance was required until that morning. Despicable.
For a so called 4* hotel is a disgrace 2* at the most tiny room no value for money, also no bar either, breakfast extortionate price but around the corner is 1/3rd the price would never stay again or recommend any do
The location was good. Nice receptionists, polite , efficient and attentive.
The room was cold. The duvet is so tiny..no heating, only an air containing/ heating. Put in on at night. Probably to high as the fire alarm in the room woke is up at 2.30 am!! I think it s a pity to not have any proper duvet. There is no proper explanation about the heating either. Room was a bit smelly too.
I love the location - just a few minutes walk from Paddington, where you can catch the Heathrow Express, and also to Hyde Park. You can walk to the park in about 5 minutes and to Kensington Palace in about 20 minutes, going through the park. Buses are also convenient because you can walk to Edgeware Road in 5 minutes where you can catch a bus to Knightsbridge, Victoria, or wherever. Room was clean and there is a gym.
The room was ridiculously small. Fine for a weekend trip but not if you're staying long and have a lot of luggage. Also, I was annoyed that breakfast was not included.
Politeness of reception staff Cleanliness Location (easy to find & near many restaurants, shops, bars) Room facilities
Shower is good and Internet is okay....
Small room and bad cleaning or house keeping skills
Staff, location. Style of room, facilities in the room..hotel..
Duvet wasn't wide enough.. Room was cold.. had to ask them twice to turn up heat. Cooler should have been a fridge..
A lovely hotel with friendly staff. Not far from Paddington station. Would stay here again.
location friendly and very helpful staff modern rooms with everything you need clean and fresh linen A+++ Breakfast
We only stayed for one night, so nothing to report
The staff were very friendly and helpful. I liked the fact that the hotel didn't try to charge a ton of extras. For instance there was free tea and biscuits available in the foyer. you didn't have to ask permission to use the printer and then pay per page, it was all free. No hassle with the internet, again no hidden wifi charges. Location great, a short walk from Paddington. Would definitely use this hotel again.
Room was a bit small, but well equipped and comfortable.
Friendly spirit of the staff. Very polite and very helpful. Clean hotel.
Limited resources. Missed a nice cafe area and a more spacious lobby.
We stayed in the club room and it had a kitchen which was okay the shower was pretty good...
Bed sheets were not so clean and the rooms are pretty tiny for club rooms... but I am sure they will take action and improve it right away after I pointed it out to them.
Avalaible of staff; WI-FI avalaible better in the evening; good position; good service and clean, confortable bed. In spite of the negative objective considerations however, relative to us, as the room was only needed to sleep, we are well. thanks
first day our accomodition was in a Room very very small, we asked changed and the staff was very avalaible. Washbasin was uncomfortable, too high, to go to the opposite side of the bed you had to climb over, wardrobe nonexistent. 4 stars overestimated in size and interior arrangement of the rooms.
Good value. The staff were helpful, friendly and efficient. Great location.
Found a few foreign hairs in the bathroom floor and inside the bathtub. Room quite on the smaller size, not easy to move around for two people!
cleanliness, location & courtesy of the staff
very small room, that was cold when we got in, plus a/c heating was so noisy that we had to turn it off during the night in order to sleep restaurant named in the facilities is only for breakfast, we had to go out to find food (we choose the hotel also for the restaurant, since we knew we would have arrived late in London)
Clean room, good shower, and close to Paddington Station made for an easy trip to the Heathrow
Ended up in a basement room with a tiny window at street level. If you get a deal on a room here, don't expect to have much of a view.
Lovely room and good location.
The beds were comfy and we got engaged this weekend so we were happy no matter what! The shower was nice too!
The rooms were on the small side and it says 4 star but it's a 3 at best
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