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78-84 Sussex Gardens, Westminster, London, W2 1UH – Show map
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949 verified reviews
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Shaftesbury Metropolis London Hyde Park's staff speaks: Romanian, Portuguese, English
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Food & Drink
Free! Wired internet is available in the hotel rooms and is free of charge.
No parking available.
Room Service, 24-Hour Front Desk, Baggage Storage, Laundry, Ironing Service, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Romanian, Portuguese, English
2:00 PM - 12:00 AM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 949 reviews
Value for money
Show reviews from:
A 5-minute walk from Paddington Train Station, Best Western Shaftesbury has direct access to Hyde Park, the upscale Mayfair and Oxford Street.
Score from 2875 reviews Good
Hilton London Metropole has a modern leisure club and executive lounge. The hotel is a 15-minute walk from Oxford Street, and less than half a mile from Paddington Station.
Score from 3007 reviews Good
Well-located in exclusive South Kensington, this 4-star hotel is less than half a mile from London’s Natural History Museum and the Royal Albert Hall.
Score from 1508 reviews Very good
Just a short walk from Bayswater and Queensway Tube Stations and a 5-minute walk from Hyde Park, this 4-star hotel has a 24-hour front desk and free broadband internet.
Score from 2114 reviews Good
Very very small rooms About 2.5 * 3 meter including bathroom u hardly can turn yourself
The room was very upsetting and I felt it put a huge dampner on my holiday the room was horrendously tiny and the gym was dreadful
Fabulous location situated close to both Paddington and Lancaster Gate stations with easy walking distance to Hyde Park.
Exceedingly slow wifi - however it was free so there's the trade off. Some fixtures and fittings (especially in the bathroom) showing wear and tear but still serviceable.
I liked the location. Can't get no better than that in Central London
The customer service was subpar and for the price. They should do so much better.
Staff are very nice
rooms small terrible breakfast general servic terrible not worth the money asked multiple to fix the safe but they would fix it
Location , Staff
The rooms are clean, bed is comfortable and the staff is helpful. For a short stay it is OK.
Extremely noisy. One could hear all the movements around. No direct sunlight and the only window was leading into a passing by corridor.
Lack of sevices, very short notice of trying to cancel my booking due to maintenance problems but failed after my refusal and it happened with a friend. High noise of a pump or machine next to my room 120 the whole night.
Angelo's Great Service Location Clean
Shaky small elevator Small, expensive room Thin walls and floors
The night manager tried to confort us with a calme reaction and changed us the room the next day..after a sleepless horrifying night
While searching for the mouse found in my room ,the house keeper pulled the bed out and it was very dirty behind it.. Dust under the fridge ...and a rude recepcionist
Peace and quiet
But the room was very small even for a Hotel room in London. Close to Paddington station and clean. Nice neighbourhood.
Room and bathroom very small.
The location is good
the room is too small and at the lower floor(basement floor)
booked this hotels as lots of others in central London very expensive for a 1 night business stay. Nice and small with personal service. Very friendly and efficient reception staff. Upgraded to Club room which was really nice, bed very comfortable with good quality bedding. Very pleased with choice. Would definately stay at again.
Helpfulness of staff,quality of furnishings,bathrooms,TVs etc
Location was good, nice people around Sussex,
The hotel, staff were rude and not very helpful
Lifts. We could hear doors opening noise in my room. It was really disturbing
The staff was very helpful on reception and, also the guy Arthur helping with the luggage was great. Location is great.
there was a mouse biting the plastic bags all night long
The size of the room is too small and there are no many choices for the breakfast
I would definitely recommend this hotel to other couples. Had a bit of a mix up with the room, first room was a bit small and not what we booked, but it was sorted first thing the next morning. The hotel staff are extremely friendly and the rooms are spotless. Next time we stay in London we shall be booking the same hotel. Location is good - just a short walk away from Hyde Park.
Location is nice Staff good
Bed is not comfortable
The toilet was broken, the mattress was horrible, the TV didn't work and nobody come to fix it
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