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78-84 Sussex Gardens, Westminster, London, W2 1UH – Show map
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940 verified reviews
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Shaftesbury Metropolis London Hyde Park's staff speak: Romanian, Portuguese, English
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Food & Drink
Free! Wired internet is available in the hotel rooms and is free of charge.
No parking available.
Room Service, 24-Hour Front Desk, Baggage Storage, Laundry, Ironing Service, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Romanian, Portuguese, English
2:00 PM - 12:00 AM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Shaftesbury Metropolis London Hyde Park accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 940 reviews
Value for money
Show reviews from:
A 5-minute walk from Paddington Train Station, Best Western Shaftesbury has direct access to Hyde Park, the upscale Mayfair and Oxford Street.
Score from 2853 reviews Good
Just a short walk from Bayswater and Queensway Tube Stations and a 5-minute walk from Hyde Park, this 4-star hotel has a 24-hour front desk and free broadband internet.
Score from 2112 reviews Good
Hilton London Metropole has a modern leisure club and executive lounge. The hotel is a 15-minute walk from Oxford Street, and less than half a mile from Paddington Station.
Score from 2987 reviews Good
This Victorian townhouse hotel is on quiet Victorian Square, just steps from Hyde Park and 10 minutes by bus from Oxford street and Marble Arch. Free Wi-Fi is available throughout.
Score from 894 reviews Good
The night manager tried to confort us with a calme reaction and changed us the room the next day..after a sleepless horrifying night
While searching for the mouse found in my room ,the house keeper pulled the bed out and it was very dirty behind it.. Dust under the fridge ...and a rude recepcionist
Peace and quiet
But the room was very small even for a Hotel room in London. Close to Paddington station and clean. Nice neighbourhood.
Room and bathroom very small.
The location is good
the room is too small and at the lower floor(basement floor)
booked this hotels as lots of others in central London very expensive for a 1 night business stay. Nice and small with personal service. Very friendly and efficient reception staff. Upgraded to Club room which was really nice, bed very comfortable with good quality bedding. Very pleased with choice. Would definately stay at again.
Helpfulness of staff,quality of furnishings,bathrooms,TVs etc
Location was good, nice people around Sussex,
The hotel, staff were rude and not very helpful
Lifts. We could hear doors opening noise in my room. It was really disturbing
The staff was very helpful on reception and, also the guy Arthur helping with the luggage was great. Location is great.
there was a mouse biting the plastic bags all night long
The size of the room is too small and there are no many choices for the breakfast
I would definitely recommend this hotel to other couples. Had a bit of a mix up with the room, first room was a bit small and not what we booked, but it was sorted first thing the next morning. The hotel staff are extremely friendly and the rooms are spotless. Next time we stay in London we shall be booking the same hotel. Location is good - just a short walk away from Hyde Park.
Location is nice Staff good
Bed is not comfortable
The toilet was broken, the mattress was horrible, the TV didn't work and nobody come to fix it
Very comfy bed and extremely helpful and friendly staff. Room are a little on the small side but it's still worth a stay
Location wasn't as central as I thought
Near 2 edgwer roud
Staff are friendly Food at restaurant is good
No sound insulation and hence noise between the rooms are clearly heard
Bed was extra comfy. Breakfast was good. Staff were very accommodating and friendly
Air con was broken so caused 3 sleepless nights! And the window doesn't open far at all!
No sound prouf Tiny rooms and bathrooms No fridge Poor lightning in the room
The close proximity to Marylebone was good.
The room was incredibly small and the bathroom was tiny. Not fit for purpose Throughout our two nights stay the smell in the room and bathroom was appalling I can only describe it as a sewer smell and left us feeling unclean.
The hotel is very convenient to tubes, Hyde Park and other locations
Size of rooms
Clean facilities. Staff are very accommodating. Easy access to buses and the underground.b
Poor internet connection
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