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London, Westminster, London, W1D 6EX, United Kingdom – Show map – Subway access
Excellent location — rated 9.2/10! (score from 982 reviews)
Rated by guests after their stay at The Shaftesbury Premier London Piccadilly.
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980 verified reviews
They speak your language!
The Shaftesbury Premier London Piccadilly's staff speak: Slovak, Russian, Romanian, Portuguese, Lithuanian, Italian, French, Spanish, English, Bulgarian
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Food & Drink
Bar, Breakfast in the room, Restaurant (buffet)
Wired internet is available in the hotel rooms and is free of charge.
WiFi is available in public areas and is free of charge.
No parking available.
Room service, 24-hour front desk, Ticket service, Luggage storage, Concierge service, Shared lounge/TV area, Laundry, Dry cleaning, Shoeshine, Daily maid service, Meeting/banquet facilities, Business centre, Fax/photocopying, VIP room facilities
Newspapers, Safety deposit box, Non-smoking rooms, Lift, Heating, Non-smoking throughout
Slovak, Russian, Romanian, Portuguese, Lithuanian, Italian, French, Spanish, English, Bulgarian
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge for children's cots/cribs.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 982 reviews
Value for money
Show reviews from:
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Room facilities top notch and then some. Staff very nice and helpful. Ideal location for theatres and restaurants.
Second bed not as expected; manageable but could have been better. Duvet too small.
being given an upgraded room when it was known we were celebrating our wedding anniversary & a complimentary basket of fruit
no hot water one morning, in fact no water at all for a while. did not like the bar location & the fact it closed at 9.00oclock
Friendly staff, free upgrade and wine for birthday, comfy room and great location.
Getting woken up by drills and hammers :(
The room was great. Bed lovely. All good. Nice shower products. Staff were lovely and courteous at all times.
Breakfast poor. Tepid food and poor quality. This is a shame because it is clear the hotel is creating a solid brand and the breakfast did not match up.Eg.have a chef cooking fresh eggs. Have toast prepared in the kitchen not one of those machines you would find on holiday. Something special to match up to the rest of the hotel. And broccoli served? With an English breakfast?
Lovely hotel right in the heart of everything with great staff. Rooms well equipped and good breakfast. Lovely bed and shower.
Wifi didn't work at all. Outside noise means you are kept awake no matter how well the hotel has done at soundproofing.
Good friendly and very helpful staff.
The staff were friendly and helpful
We had very intermittent Internet and no T V and no cold water one morning. Renovation going on but the staff were very apologetic and realy this was out of their control.
Convenient location for a first rate choice of food and drink. Room very clean and comfortable and surprisingly quiet given the number of flashing blue lights around midnight.
The pillows - outsized and uncomfortable.
Location ,clean and tidy
Very poor customer relations ,was going to stay extra night but moved elsewhere
Upgraded on arrival. Smart, friendly staff. Room was superb. As a valentine's present for my wife it made me the man of hour.
breakfast was cold
The bed and room were comfortable.
Mywife booked us in whilst I parked the car. The guy booking her in was quite offensive and demanded identification and copied her credit card.. For what reason, unlear, the duty manager has not given a reason as yet. Breakfast was whisked away at 9.55, closing at 10. We arived at 9.40, the full English was unappetising, probably been out for 3 hours or more..
Level of noise outside was high. We were not informed this was a noisey room.
The room was comfortable and well furnished
Work was in progress that we were not told about on check in. We saw this on entry to our room that was made dark by the scaffolding outside our window. We had to keep the curtains shut for privacy as workmen were walking past the window. On our return to the room later in the evening a note was left telling us about the work hours of the men. We had a club room but there was no turn down, clean towels and tea/coffee replenish.
Location was excellent, close to theatres & Chinatown. Fruit in room on arrival and plenty of tea & coffee. Comfy bed. Good breakfast.
Room was way too small, no room to pass each other around bed. No bath in bathroom just a shower. Bathroom was too small not enough room to wash hair in shower. Tea cups too tiny.
Room was very nice, and good facilities . Hotel was very well placed for our evening out
The location was excellent, only a few minutes walk from Leicester Square and all pubs, restaurants, etc. Good quality wifi which was included in room price, but had to log back in every session.
We were not told about the refurbishment/building works until we were already up in the room, and even at that there was only a letter pushed under the room door. There was evidence of ongoing work due to trails of dirt from work boots, but suppose that can't be helped and I can accept that. On checking in to the hotel, we both found the receptionist to be very short with us, as if she were perhaps looking down on us. Her overall attitude was not very pleasant throughout the procedure.
This hotel is very clean and the staff were friendly and helpful
TV in Bathroom not working
We were upgraded to a family room without a request from us. The breakfast was good attended by a very professional young waitress.
The bar closed at 9.00pm on a Saturday night. The room heating/air conditioner was noisy.
Bed was comfortable
Tiny room, toilet right next to bed , tired carpets and curtains, lot of money for not a lot of comfort !
The hotel location is great . The room was lovely and very clean. The staff were excellent but the hotel facilities let them down.
Caution , a very limited bar service. When we arrived on Saturday afternoon we were told the bar did not open until 5pm. After our theatre visit we arrived back at our hotel for a night cap only to be told the hotel bar closes at 9pm on a Saturday evening. Our room was very cold. We reported this and were told they would control heating from front desk . Unfortunately the room remained very cold during our stay . The radiators were stone cold. I felt this hotel was not really up to scratch for a Saturday night in the West End. We would have been better off at a Premier inn at half the price if I am honest .
Fire escape between bedroom and bathroom
Under the astute and perfectionist care of the manager Preshant, every aspect of this hotel is wonderful. The staff -- all welcoming, friendly, enormously helpful and anxious to be of service -- everything about the establishment is an A-plus! Even with the construction going on outside the noise was minimal and the disturbance hardly noticeable. I have stayed here several times before and will continue to do so. A MARVELLOUS hotel!!
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