Hyde Park Premier London Paddington

Great location and clean room. Friendly staff carried my suitcase to the third floor and returned to fix my internet connection and show me how the lights worked (it's a complicated system!).

The lift was out of action and as a pregnant lady, climbing the stairs to the third floor was a challenge, but I didn't ask for my room to be changed. Internet connection was painfully slow and I gave up in the end. I was awoken the next morning by talking and banging in the corridor - the room doors could be better sound-proofed.

the location of the hotel, there is all we need in the room, close to the tube

the room is too small, the water pressure is very low in the shower and we had to sit in the bath to wash ourselves

Rooms are very compact, but facilities are modern, incl clean bathrooms & reliable broadband connection which is very important to me.

1 Lift was being renovated in March and still not completed in October. 2 rooms that are only as wide as the bed are hard to clean & vacuum. Possibly this is why I came away with two insect bites. 3 Some rooms have safes but some don't and some have safes not yet fixed to the walls which is pointless.

Free Internet, free tea, coffee & biscuits in the room which was so nice. Friendly and helpful staff, very clean and new toilet, early chick- in possibility.

Only 12 local tv channels, nothing else.

The price

The TV wouldn't turn even though it was wall-mounted so it was not possible to view it straight on. The bed was tilted to one side and was extremely uncomfortable; nearly fell off a few times because its springs had completely died and it should have been replaced. This was especially disappointing.

Location, clean room, good level of service

Elevator did not work, level of service not good enough for a 4 star hotel

the location was good, it really wasnt very far from anywhere. the staff were polite and helpful.

it was a single room with a (small) double bed, there really wasnt any room at all and the shower room was tiny, it really was a struggle to fit in it and i am by no means a large chap! the photos on the web site were very misleading and unfortunately we were there when the lift was undergoing repair and we were put on the third floor, even though i believe rooms below us were empty.

The high standard of the rooms and the hotels location. Only a little walk to the Paddington underground wich takes you to to all the sights.

The breakfast was expencive. Eat out!

The hotel is centrally located (but on a quiet street) and offers very good value for money. The rooms are of reasonable size, they have nice big TVs and the ensuite shower rooms are modern and well furnished. There's a good selection of restaurants nearby and a choice of Paddington or Central Line tubes.

Only minor issues, such as my room was equipped with a fridge but it didn't work, and the air-conditioning system is a little noisy.

location, hotel staff

Bathroom was very clean.

Room was the smallest I have ever stayed in, in London (most London rooms are small but this was ridiculous). Carpet in room was filthy, my bare feet were black after walking on it. Directions said 2 mins from Hyde Park, more like 15 mins. Would not stay there again, nor recommend anyone else to I'm afraid.

Close to Hyde Park, very quiet place.

Rooms a so tiny!!! Even for one! No elevator! Not 4 star hotel. Too expensive.