Hyde Park Premier London Paddington  

I did not stay at the hyde park premier london paddington, which I had selected mostly for the location near the station. When we arrived we were told that they had some construction problems and they would be sending us to a different hotel from the same chain at Kensington. They made sure we paid first and when we got to the other hotel we understood why the insistence that we paid at the one at Paddington. The Kensington hotel was inferior in location and features. What both hotels had in common was bad service.

Bad service, unfair treatment, if for any reason a hotel can not satisfy the client´s reservations because of overbooking or remodeling (excuse that did not sound sincere) the client is usually given the same category or better rooms never a worse one, avoid this hotel chain.

It was reasonably close to where I needed to go and close to Paddington Station. The bathroom, although small was modern and clean

The rooms are very small. It is billed as a 4* but it is much closer to a 2-3*. The bed was lumpy, the fittings in the room need replacement.

The location was good. Underground only a few minutes walk away, ideal for shopping trips. Staff at reception are polite, but have no information about the area. Pride of Paddington down the road is ok and reasonable for food! Moved from 3 rroms within the first 15minutes because I was afraid, you would swing a cat in any!

No safety deposit box, when we did get one, we couldn't get our stuff out (passports, money etc) for a few hours until a mainteance worker came. Rooms are absolutely TINY, don't think booking a club room will help. Double was bigger that the club. Feels like a low budget hotel, nothing like it's advertisement. Breakfast room looked grotty, so didn't even chance breakfast... Thank God!

location, proximity to Hyde Park and Paddington Station

Poor Service, Small rooms, Internet not working, TV not working, maintenance issues with the rooms

I liked nothing about the Hyde Park Premier London Paddington

Hotel staffs need to learn customer service skills, my flight duration was more than seven hours, the receptionist for a reservation fault the receptionist insisted that I call booking.com and sort out the fault, which could be resolved by the hotel itself, after two hours I received keys to my room. the picture for executive room is deceptive, much smaller than it appears in the pictures. AC works but not effective, room is very hot; staffs could not do anything about it. Safe box did not work and staffs could not help, toilet is very small good for kids less than 15 years old but definitely not for adults

Rooms were very tiny and didn’t found what I expected that I have ordered twin room and I found double bed

For the price the rooms were v small.the first room I was in was in a basement with no natural light. At 2 am there was afire alarm- no fire brigade came and the staff merely said that it must be a mistake without any checks. In view of the basement rooms being deathtraps I was not reassured. The Internet service was barely existent. Disappointed

Proximity to Paddington Station. Room decor.

Small room (London typical). Hard water. Expensive breakfast.

Location to Hyde Park for the Hard Rock Calling Festival

Reception staff were obnoxious, and had little respect or empathy for our reason for booking that particular hotel. After a sly snigger to each other, they tried to move us to a sister hotel across town, although continued to check in other guests. Only after standing our ground and searching the internet for other hotels did they allow us to check in.

Nothing!!!!

Everything!!! Very bad hotel. 1- The ac conditioning was off and then they moved me to another room that you can’t switch the ac off. 2- Very noisy hotel. 3- No safety box. 4- The staff didn't help me for my luggage before checking in. 5- the window has a broken corner that leak.6- The size of the first room was vey vey small. 7- I have one big bag I had no room for it. 8- The housekeeping leave the changing towels on the way in a very dirty way, and many more. I'll never stay in it I prefer stay outdoor rather than live in it. Very bad hotel!!! Very bad experience.

The location of the hotel being close to Paddington Station makes getting around the inner city quite easy.

There's a lot I didnt like but they all would be classified as complaints

We booked so called Executive Double Room, but it's far away from that. Is tipical simple small room.

only the location

it was very very not clean.