The failure of the manager Chris (Dragos) to resolve and explain an over
payment on a final hotel bill.
Our first stay. My friend and I holidayed for 7 days from 26th of April
2014 to the 3rd of May, 2014. at the shakespeare hotel, St Clements,
jersey. We booked it via Booking.com. Whom we found to be a good agent
from past experience. A twin room then was advertised at £376.19 + vat
@5% . The total being £395 for the room. ( not pppn - per person per
night) and that is what we paid. This turned out to be very good value.
All went well and I gave the hotel what I thought was a very deserving 5
star award review . We decided that we would like to return to the same
hotel for a further holiday, and so within days of the end of our
holiday in early May, 2014, we booked up yet again with Booking.com.,
This time for 7 days commencing on the 23rd of August to the 30th of
August, 2014... As usual, we took a screen shot of the advertised price,
and went on to book the holiday at that price, which was on this
occasion £385 per room for 7 days - 5% vat and service included ( This
was for a twin room for 2 persons and not pppn ) for 7 days, which
equated to £55.00 per night for the room. As per terms, we paid a fee of
£89.00. deposit, which was deducted by Booking.com., The remaining
balance which we deduced as being £276.00 which was to be paid to the
hotel on the last day of our stay there. We booked this holiday based on
the price, which we believed was of great value again.
Unbeknown to us we were being charged for the room at £89.00 per first two nights, and £79.00 per night for remaing 5 nights; and instead of a balance of £276 we were presented with a final bill of £573 minus the deposit of £89.00. which = £484.
I believe that this change of prices was done immediately at the time of paying our deposit on 08 MAY,2014, when Booking.com booked our holiday with SHAKESPEARE HOTEL, who realized there had been a mistake in the advertising via Booking.com., and thus changed the booking price to a higher price, without us first being contacted.