Shap Wells Hotel  

We broke our journey from Scotland; as we had our dog with us we were allocated room in the annex. The room was clean, comfortable and welcoming. Breakfast was fine. The woodland walks were perfect for us and the dog. We got a good rate from Booking.com and felt the room was well worth the value

Nothing..... For the rate we paid it would be churlish to complain about anything

finding a fourposter in our room was a nice getaway for us xxx the location was fantastic for us we had a friends wedding in glenridding on the bank hoilday monday xxx

The location to the motorway, just a 5 minute diversion.The food was excellent value for money and the rooms were large spotleesly clean.Staff were very friendly and efficient.

The hotel was welcoming and in a really quiet location so it was good to be able to sleep with the window open. The staff in reception were friendly and helpful.

Our whole stay was let down by your restaurant - service and food! The 'manager' appeared stressed which was reflected in his general (mis)demeanour while the waiter simply didn't speak?! The food was really disappointing which resulted in us (5) eating out in Shap. The rooms were lovely in general but there was some bad mould found in room 117 (under the rubber bath mat). As we were the main sponsors of the televised, World Sheepdog Trials event staged on Lowther Estate, it would have been nice to get channel Move4 in our rooms each night too. Sorry! Just being honest.

The relaxed atmosphere. The out of the way situation of the hotel. If only the weather had been dry we would have enjoyed a walk round the grounds which looked very nice from the pictures on the web site. The staff were friendly and polite. If we come up this way again we shall certainly book into this hotel again.

The staff, especially one lady who gave our young son peanuts to feed the squirrels

Very homely warm and comfortable

Single track road not enough refuges ie passing plaCES

Bar staff very helpful location excellent

Closeness to m6.

Poor quality food. £10 charge for a dog.

The Hotel was very clean and comfortable, with an excellent choice of english breakfast.

This location was very poorly signed at the roadside, we arrived in Shap in the pouring rain, and the boards were difficult to read, the cooked english breakfast was not very warm, and the toast was cold, the staff were not very helpful on the reception desk either when we arrived or during our stay.

Friendly and helpful staff

Rooms are very small

Setting is lovely very quiet rexlaing stay. Good value for money with an excellent breakfast

Is a bit dated in decor, and not as clean as I would have liked