Sheraton Heathrow Hotel  

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Very average older hotel. Clean room.

Absolutely the worst customer service I have ever come across in 20 yrs of World travel. Totally uninterested staff, no-one ever said good morning/evening in the 3 days we stayed

Convenient to Heathrow

This is a poor example of Sheraton group hotels..needs refurbishment everywhere, and food standard is also poor. Normal price of room GBP 249.00 is ridiculous and thank goodness for the internet price..3 people who will not stay again until they bring this hotel to standard...

I did not like a Russian demanding my passport or driving licence when I tried to check in and was told I would be refused in future if I did not have these documents.We do not require ID in the UK .We do not live in a police state.The rooms had been booked and confirmed by e-mail this extra demand for documents is a disgrace.The Buffet restaurant was totally unimaginative the cuisine exceedingly poor and the staff did not appear to care what happened one way or the other.For all of this we were paying a high price.not even a free bottle of water in the room.the rooms were barely clean. we were charged £12.50 to leave our car which should have been free but is obviously seen as another money spinner. Last year I spent 155 nights in hotels but Sheraton never again.

First class staff, location and facilities for overnight stay pre-long haul flight. Excellent shuttle to airport. Thanks.

Location of the hotel is good, very near to lhr terminals

Generally spoken the hotel needs a major overhaul, it looks tired, old and completely worn out. Dirty carpets, old fashioned decor, peeling wall paper in the rooms. The general impression of my room was that I felt it was not really clean, dusty and a bit dirty. The service was friendly but too many things went wrong during my first day; empty drinks from the minibar were left at the desk after housekeeping cleaned the room, the key did not work anymore after one day, although I asked the reception not to forget my wake up call, I never received the wake up the next morning, there was a false fire alarm and the whole hotel was evacuated the next morning, no explanation or apology followed etc etc

I just spent one day as i was on connection flight to Italy so i really just rested

I was unable to use my credit card and the atm over there said there was not bank connection so i had to stay without money almost all day long

Unbeleivably slow check-in. People kept waiting while the standard speech was given to each. I was 10 mins at check-in with only 3 people in line ahead of me. Room was of poor quality with water stained ceiling etc. They have a "Preferred Guest" option. I think the term is offensive to non preferred guests.

I liked how near it was to Heathrow which is why I chose the hotel. The cleanliness of the room, quiet I could not hear the airport taking off.

The only thing that comes to mind is that the reception staff never bothered to mention anything about where to eat all they did was check me in. They could have advertised the hotel services more by informing me of what their restaurant had to offer. I ended up going over the road to McDonalds for something to eat.

The staff was outstanding in the way they were able to assist us by answering questions about the local area.

Quite a distance from Terminal 5 at Heathrow

You would think that the Sheraton would be a good hotel belong to a chain like the Sheraton. The price offered was good so I decided to go for it. Normally I woudl stay in less well know hotels but which offer similar prices. What I didn't realise is that the hotel is undergoing renovation. It is a mess. The bits not being renovated are tired and run down the restaurant is awful as are the public areas. Perhaps when it is finished it will be ok but there are much nicer hotels in the area for no more money. I willl go back to using these!

The hotel was being extensively renovated. I look forward to seeing it when completed.

The renovation meant access via rear - which was limited. Rooms old and worn. The plumbing in the toilet was defective - the cut off water valve constantly failed. Limited local TV - most was foreign stations. The sign indicating the mini bar was electronic was too small. I removed items to put my own food in fridge and received a 130 pound bill during the night. Had to reverse it next day.