Sheraton Heathrow Hotel    

Good location, and the room was clean and very comfortable.

Some language difficulties with staff, but nothing serious

friendly efficient staff

bed too small

Location is convenient and value for money than staying at London city to catch early morning flight.

everything

bottled water in room

Wi Fi over priced Slow check in understaffed narrow single bed ancient tube TV

girls at reception desk

outside phone connection too expensive rooms and windows A bit restricted

The Hotel is smart and comfortable. The staff very obliging and helpful. Its location for access to Terminal 5

Good location, luxurious, very clean. Easy to get to by car especially with Sat Nav.

Our room was right over the sliding doors at the entry. They kept us awake all night!

Everything - staff were very helpful, hotel itself was brilliant. Will stay their again on our next trip. Book a club room if you can get it - well worth the small extra amount

we had to leave

I liked the club lounge facilities and the Heathrow Spa minutes away...

No Pool

Comfortable and good value

Rooms a little tired

The price and surprised by the service. Reading other views on various web sites I would never normally would select this hotel. I have stayed at this hotel at least 5 times and found the standard very good

Bigger location for club. Each time we went to visit the club room we ended up having to sit outside as the room was already full

location, ease of getting to the airport, food, rooms, friendly and helpful staff

the air conditioning did not work, so the room was too warm. moved rooms and same problem. repair staff told us the entire ac system was not on at that time. the heat was actually on in the rooms, had we known we would have left window open. Front desk staff did not understand this issue. But were eager to help.

room was nice

they charged me an extra 45 pounds for being a bit early. Not happy with that.

Restaurant willing to make any dish without garlic for me. That is refreshing. Was an extremely last minute booking, but was sorted with only a couple of minor hiccups

No swimming pool

Location Most of staff were friendly and helpful. Good restaurant.

1. Did not have my reservation when I arrived. 2. Tried to charge me for breakfast which I had paid for in advance. 3. Concierge was less than helpful when asked to find out about bus times to neighbouring city. When asked when the shuttle buses ran would only say every 20 minutes.When I asked another staff member about the shuttle service he gave me a printed schedule. The concierge acted as though it was an imposition to ask him for assistance.

Location near Heathrow great. Excellent breakfast!

Hotel feels very dated and does not meet the expectations of a Sheraton hotel.

Kenny at the front desk was just wonderful, helpful, and an assest to your hotel. I also liked the fresh smell that was always evident in the lobby and rooms.

At reception staff friendly Bed comfortable

Radio in room did not work Radio Alarm went off at 4.45 am unexpectedly TV was difficult to operate Service in Restaurant was very slow - the staff seemed to forget to deliver orders and needed to be reminded! The snoring of the guest next door could be heard

I enjoyed my stay very much the staff were helpful and friendly at all times

I wasn't impressed with the little extras the hotel adds on it was £7 for one hours use of the internet in your room which I feel is expensive, also I paid £13 a setting for a breakfast but this didn't include the cooked breakfast you had to pay an extra £1.50 for this which again I find expensive

Location. The restaurant was great!

It was dumpy,out dated, and they charge for Internet.

The Hotel staff made a last minute upgrade which allowed our stay to be very memorable

There was nothing we did not like.

Entrance and reception areas

No assistance with luggage and a distance from the lift. After a 24 hour flight help would have been appreciated.

Regular Sheraton excellence

No free Internet in room

The ambiance of the Hotel was lovely, the staff and facilities very good. The room service was fast and efficient. The room and internet facility was very good but as already stated room was stale.

room was a little stale, could have done with a little freshening up even just just an air freshener would have helped. The business class lounge was pretty poor and no more than a kitchen/living room facility.